Reservations & Yield - voco™ Al Khobar

Job description

Description

About us
Reliably Different - Welcome to voco™, IHG’s new upscale brand. We call our Hotels voco™. It means ‘to invite’ and ‘call together’ originating from Latin – representing our thoughtful, unstuffy and charming nature. Guests tell us that voco™ is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand. Whatever we’re up to, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality & Be distinctive Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG’s years of experience in delivering True Hospitality, voco™ Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters, that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world's first voco™ Hotel opened in November 2018 in Gold Coast, Australia and the first voco™ Hotel in Saudi Arabia will be opening soon in Al Khobar, Saudi Arabia. voco™ Al Khobar, a location like no other, connected to all the delights of the city, moments from shopping, dining and entertainment experiences.
Your day to day
The moment a guest steps into one of our hotels, they walk into a genuinely memorable and reliably different experience. As Front Office Night Manager you’ll deliver this through managing all aspects of the front office during the night shifts (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location
What we need from you
This job is the top Front Office job that reports to the Rooms Division Manager or his/her delegate at an upscale, lifeystyle hotel. Typically supervises areservtions team. What we need from you: Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including management experience. Must speak and write fluent English and Arabic. Other languages preferred.
What we offer
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.