Reservations Agent

Job description

Description

Join us as a Reservations Agent

The Principal Manchester are looking for a Reservations Agent to join our growing Revenue team.

As a Reservations Agent, you will receive:

·  £18,375.00 per annum
·  Full Time Contract
·  28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days
·  Excellent employee recognition programmes
·  Discounted international room rates for yourself, family and friends
·  Refer a friend bonus
·  Vast range of learning and development programmes
·  Opportunities for promotion and transfer across the group
·  Meals whilst on duty
·  Uniform Provided
·  Most importantly, we’ll give you the room to be yourself.

We are looking for a Reservations Agent who will deliver a first class, professional booking management service, whilst maximizing revenue and achieving budgeted targets.

 

 

The Role:

Our Reservations Agents will be responsible for the delivery of a “best in class” sales operation, through striving to exceed customer expectations by demonstrating true passion for our business in order to deliver great guest experiences, whilst ensuring our company mission, vision and values are at the heart of everything we do.

As a Reservations Agent you will manage the total customer journey within the reservations process, handling from initial enquiry through to booking confirmation / payment, you will be capturing the key information required during the enquiry handling process, through the use of excellent questioning techniques, ensuring that we have a good understanding of the customer requirements and personal preferences

We are looking for someone that has previous sales/customer service experience and can demonstrate the skills required in the handling of enquiries from various sources including Web Chat, Email, Web Enquiries & Phone.

You’ll have strong communication skills, the ability to manage high volumes of calls/enquiries and be confident in promoting the company, our brand in a professional manner and maximising all sales opportunities.

If you’re looking to work for a company that can offer you flexibility and a great work life balance, IHG is the company for you!

We are looking for Reservations Agents with lots of energy and warmth.

If you feel you are the right candidate for the role as our Reservations Agent ,  then please click ‘ apply ’ now!

We’d love to hear from you!

You must meet the legal requirements to work in the UK.