RESERVATION AGENT

Job description

Description

About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences in your own way.

Your day to day

Processes reservations by mail, telephone, fax or central reservation systems referral. Processes reservations from the sales office, other hotel departments, and travel agents. Creates and maintains reservation records by date of arrival and alphabetical listing. Communicates reservation information to the front desk. Processes cancellations and modifications and promptly relays this information to the front desk. Assists in preregistration activities when appropriate. Getting information about areas of interest in order to target more clients in particular seasons. Knows of all hotel packages plans-meaning status, rates, and benefits. Update availability of all distribution channels like GDS, OTA and Web booking systems. 

What we need from you

Hotel Management graduate or equivalent. Ability to speak and understand the primary language (Arabic) used by the guests who visits the hotel, is considered as an added advantage. Previous hotel-related experience desired. Experience in Hotel software - OPERA and their functionalities. 

What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.