Houseperson-Even Hotel Norwalk Connecticut

Job description

Description

About us

EVEN Norwalk Hotel This four-story property settled in Norwalk, CT offers 129 guest rooms with unique features that are refreshing to our guests. EVEN™ Hotel Norwalk is located near city attractions like Norwalk Islands, the Maritime Aquarium at Norwalk and Connecticut state parks. 

 

About EVEN Hotels Whether you’re traveling for business or leisure you won’t have to compromise your wellness routine. As a member of the newest brand from IHG® and one of the first EVEN ™ Hotels in the world, our facility is designed to help our guests maintain a healthy lifestyle while traveling.

Keep active with in-room fitness zones for private workouts and eat well when you choose from our selection of healthy food and beverage options, including made to order smoothies and Grab ‘n’ Go meals. Accomplish more with free Wi-Fi and mobile furnishings that give you the flexibility you need to be your most productive-self. You’ll rest easy with spa-inspired showers, signature EO bath products and all-natural eucalyptus linens. Start and end your day at EVEN ™ as we provide you with the essentials for your healthy lifestyle.

 

By bringing your expertise and passion to any one of our brands, you will help us achieve our goal of creating great hotels guests love. We currently have a position available for Full Time Busperson.

This will be an excellent opportunity for an outstanding individual who share our passion for taking care of our guests. This professionally trained individual must be dedicated to providing customers with prompt enthusiastic service.

Your day to day

JOB OVERVIEW

 

The Rest Easy Attendant brings the EVEN Hotel’s brand component of “rest easy” to life, ensuring guests satisfaction by making sure that the guest rooms, which include an in-room training zone with fitness accessories, are cleaned in a timely and thorough manner.  The Rest Easy Attendant leaves “clean messaging” in our guest rooms – a cleaning check-list and cleaning cue cards, which are placed in high cleanliness sensitive areas after each cleaning.  This important role may also assist in laundry services and guest requested deliveries.

         DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

·  Cleans and services assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning/sanitizing room refrigerator, bathrooms and in-room training zone and fitness accessories removing trash, cups, recycling, etc.
·  Assist in laundry services as required by property.
·  Notifies supervisor promptly when service is complete so rooms may be sold or occupied.
·  Reports any room unable to be serviced to supervisor according to established procedures.
·  Monitors and controls supplies and amenities, and minimize waste within all areas of housekeeping.
·  Reports, turns in, and/or logs all lost and found items according to established procedures.
·  Promote teamwork and quality service through daily communication and coordination with other departments.
·  Monitors and controls supplies and amenities, and minimize waste within all areas of housekeeping.

 

G UEST EXPERIENCE:

 

·  Responds promptly and efficiently to guests’ requests.
·  Responds to guest complaints and ensures corrective action is taken promptly to achieve complete guest satisfaction.
·  Shares own wellness journey with colleagues and guests.
·  Remains current on brand, wellness, nutrition and industry information required to deliver the EVEN Hotels programs and services.

 

RESPONSIBLE BUSINESS:

 

·  Maintains Green Engage initiatives in assigned work area such as newspaper and other items for recycling.
·  Reports to supervisor needed repairs or unsafe conditions promptly. Communicates and collaborates with other departments to provide and receive insight about guest needs, requests, and complaints.
What we need from you

QUALIFICATIONS AND REQUIREMENTS

 

·  Basic reading, writing, and math skills  
·  Housekeeping experience
·  Ability to speak English
·  Flexible work schedule
·  Demonstrated recent and regular participation in wellness, nutrition, sports, fitness or similar activities a plus

            

Other:

·  Communication skills are utilized a significant amount of time when interacting with guests and colleagues
·  Reading and writing abilities are utilized often when reading assignments and completing checklists
·  May be required to work nights, weekends, and/or holidays.

 

PHYSICAL REQUIREMENTS

 

·  Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds
·  Frequently standing up and moving about the facility
·  Frequently handling objects and equipment to maintain the facility
·  Frequently bending, stooping, and kneeling,
What we offer

In return we’ll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.  Hotel discounts worldwide and are available as well as access to wide variety of discount programs and the chance to work with a great team of people.  Mostly importantly, we’ll give you the room to be yourself

So What’s your passion?  Please get in touch and tell us how you can bring your individual skills to IHG.

IHG is an equal opportunity employer Minorities / Females / Disabled / Veterans