Host/Hostess (PT) - InterContinental Hotel & Conference Center Cleveland

Job description

Description

About us

Do you see yourself as a Host/Hostess?   What's your passion? Whether you're into football, gardening, hiking, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.   

The InterContinental Hotels Cleveland offers an impressive collection of hospitality choices. Our superior locations, luxurious accommodations, high tech meeting rooms, unique dining experiences and attentive guest services are unparalleled in the area. Conveniently located on the campus of the prestigious Cleveland Clinic, less than one mile from the University Circle cultural and arts district. Legacy village shopping and entertainment, the Rock & Roll hall of Fame and Museum, Progressive Field and the Historic Warehouse District are all within easy reach. 

Your day to day

In this role you will greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers.  Maintain accurate waiting list as needed.  You will alert guests when table is available. Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.  This role may process take-out orders; may answer room service phone and process room service order; practice selling-up techniques. May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers. You may also be asked to handle guest complaints and special requests and  assist with other duties as assigned.

What we need from you

Qualifications include 6 months cash handling experience or food service experience. An alcohol awareness certification and/or food service permit or valid health/food handler cards as required by local or state government agency. You may be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: carrying or lifting items weighing up to 50 pounds (plates, utensils, menus etc.), handling food objects, products and utensils, using a keyboard, bending, stooping and kneeling.

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.   Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.  Most importantly, we'll give you the room to be yourself. So what's your passion?  Please get in touch and tell us how you could bring your individual skills to IHG.   IHG is an equal opportunity employer Minorities / Females / Disabled / Veterans IND