Expires soon IHG

Holiday Inn Express on Fort Lee, VA-Coordinator Group Reservations

  • USA
  • Hotels - Restaurants

Job description



Description

About us

Do you see yourself as a Groups reservations Coordinator?   What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.    

We are IHG Army Hotels located on Fort Lee Army Base Virginia. We are the Largest Holiday Inn Express in the United States. We have 1000 rooms located at 2301 Mahone Ave and 138 rooms located at 9051 Mahone Ave. We cater to the Military, Military Families and Civilians as well..  

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

 

Your day to day

JOB OVERVIEW:

Coordinate the reservations, room blocks and contracts for large groups.  Assist with on-site meetings as needed.  Maintain group blocks, rooming lists and reservations in system.   

DUTIES AND RESPONSIBILITIES:

·  Prepare for each group’s arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed.  Correctly record group rooms and revenue in the property management system.
·  Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations.  Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.
·  Maintain accurate filing system for groups and ensure that each group block is traced.
·  Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.
·  Provide and maintain reports and records of all groups during stay and after departure, and follow up on any group inquiries.
·  Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc.
·  Attend pre-meeting planning meetings or conferences as needed or requested.
·  Respond to guest concerns or complaints.  Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
·  Promote team work and quality service through daily communications and coordination with other departments. 
·  Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports.
What we need from you

Qualifications and Requirements:

High school diploma or equivalent and one year of experience as a reservationist, front desk agent, or relevant field of work, or an equivalent combination of education and experience.  Must speak fluent English.  Other languages preferred.

You must be able to pass a Federal Background Check via the Military Installation to access the base. Have a valid Driver’s License.

This job requires ability to perform the following:

·  Speak and listening usually while sitting
·  Use a keyboard to type in reservation information

Other:

·  Communications skills are utilized a significant amount of time when interacting with clients, guests and employees.
·  Reading and writing abilities are utilized often when reviewing and processing guest reservations or daily reports.
·  Basic mathematical abilities are used some of the time.
·  Computer skills are required.
·  May be required to work nights, weekends, and/or holidays.

Work Area: Reservations & Sales Office  

The statements in this job description are intended to represent the key duties and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.   This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

What we offer

·  Exceptional pay at $14.10 per hour 
·  Medical
·  Vision
·  Dental
·  401K
·  Vacation pay
·  Personal time (Full Time Only)

Make every future a success.
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