Front Office Receptionist - Saudi Only

Job description

Description

About us
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips. We’re growing; grow with us. Exceptional design meets contemporary comfort at voco® Riyadh . We’re on King Fahad Road at the heart of the city’s booming business district. Only 30 minutes from King Khalid International Airport . Opposite the Ministry of Interior, and steps away from other government offices.
Your day to day
•Registers guests into the hotel, ensuring all relevant details are obtained on the registration card while adhering to the hotel’s credit policy and such details are recorded in the hotel’s computer system.•Advise Guest Relations and Duty Managers of VIP arrivals.•Control guest room moves to ensure all departments are notified using the correct form.•Handles incoming messages, parcels and communications for guests in coordination with the Bell Desk and maintain a record.•In the absence of Guest Services staff, re-confirm guest airline reservations and advise guests accordingly.•Maintains guest accounts and charge records, back-ups are cleared on a daily basis.•Attend to guest queries and complaints in as far as he/she is capable, then refer them to the Reception Manager or Duty Manager.•Checks correspondence and guest histories of all arrivals for the day.•Controls daily departures allowing for smooth check-out for all departures according to hotel and InterContinental standards and procedures.•Maintains control of guest room keys•Solicits IHG Rewards Club membership while maintaining a rapport with current members.•Maintains Reservations Office procedure when Reservations Office is closed.•Prints registration cards for same day reservations.•Maintains a cash float for use with guest payment of accounts and foreign currency exchange.•Makes sure all departure with account to company have supporting documents attached.•Solicits Guest Satisfaction Survey and pass them into the Guest Relations Manager or the Duty Manager•Remains up to date with all rates, packages and promotions being offered by the hotel.•Be up to date with all F&B activities, theme evenings, entertainment and costs, opening times, theme evening and promotions for both the hotel and InterContinental Hotels Group.•Reads, initial and appropriately file all incoming memos, promotional material and reports.•Promotes and maintain good public relations while endeavouring to maximize on occupancy and average room rate.•Carries out a weekly inventory of office supplies and prepares a requisition for approval.•Promotes and arrange airport transfers, car hire and tours with hotel limousines as and when requested.•Prepares guest room keys, welcome booklet, registration card, welcome letter for all individual as well as group arrivals of the day.•Audits cashier duties on a daily basis, solving all discrepancies related to Receptionist/ Cashier, reported from Accounts Department.•Remains aware of the hotel’s budgeted occupancy and average room rate.•Reviews and plan for the day’s current status of arrivals, departures, discrepant rooms and the projected day’s occupancy.•Executes and resolve room discrepancies periodically during shift.•Receive and record reservations for hotel outlets and forward them to concerned outlet.
What we need from you
Previous experience working in the hotel industry • Positive energy, eye for detail, and passion for delivering great guest experiences • Ability to have genuine connections with guests and colleagues • Ability to work in a fast-paced environment and prioritise workload • Strong attention to detail, written and verbal communication and organisational skills • Team player with a collaborative approach to work • Flexibility - nights, weekend and public holiday shifts are all a part of the job •
What we offer
Considering your experience and competency for this particular role we would offer you an attractive benefit. Join our family. As in all families, we share a number of values and criteria that are useful for the common good. As a team, we work better: we trust each other, we make good choices and we open our perspectives. You need to be involved: for example, by noticing the details that will make the difference for customers, and constantly seeking to improve things