Franchise Hotel - Guest Service Assistant/ Night Shifts

Job description

This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

Description

About Us

At Holiday Inn Express Canterbury we want our guests to relax and be themselves which means we need you to:

·  Be you by being natural, professional and personable in the way you are with people
·  Get ready by taking notice and using your knowledge so that you are prepared for anything
·  Show you care by being thoughtful in the way you welcome and connect with guests
·  Take action by showing initiative, taking ownership and going the extra mile
Your day to day

We are currently seeking to hire a  Night Guest Service Assistant to join our Front Office Team. The successful candidate will be under the supervision of the Guest Service Manager and General Manager. This role covers responsibility for all activities relevant to the Front Desk such as the reception, check in/out, running night audit, cashiering, serving food & beverage and assisting them with inquiries. In addition, identifying customer needs and expectations correctly, including those with special needs, and providing appropriate products, services or information within acceptable hotel standards. Accountability for maintaining an accurate cash float and any money related transactions.

What we need from you
·  Experience in reservations/front office/reception
·  Hotel industry experience is preferred but not essential – we’ll teach you our systems during on-boarding
·  Vibrant personality with an oozing passion for customer service
·  Strong attention to detail, written and verbal communication and organisational skills
·  Team player with a collaborative approach to work
·  Ability to work in a fast-paced environment and prioritise workload
What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including hotel discounts worldwide as well as access to a wide variety of discount programs and the chance to work with a great team of people.