System Services Representative

Job description

In the role of System Services Representative you will be accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the clients. You will be the primary technical interface to clients for the coordination of hardware support.

Your main duties will include:
·  Problem solving within the hardware area
·  Repair actions of hardware for IBM and Multi-Vendor Services
·  Field Service Delivery
·  Installation, maintenance and repair of IBM and multi-vendor systems and hardware components
·  Creating new services opportunities
Auto req ID

326190BR
Required Education

Bachelor's Degree
Role ( Job Role )

System Services Representative
State / Province

MAZOWIECKIE
Primary job category

Product Services
Company

(0109) IBM Polska Sp. zo.o.
Contract type

Regular
Employment Type

Full-time OR Part-time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 75% or 4 days a week (home on weekends - based on project requirements)
IBM Business Group

GTS
Preferred Education

Master's Degree
City / Township / Village

Warszawa
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Technical oriented education.
·  Knowledge of dasd, server, SAN, tape, network environment
·  English – min B2
·  Good communications skills
·  Team player attitude
·  Experience within customer oriented role
·  Driving license
·  Capability to participate in 24/7 service delivery structure
Country/Region

Poland
Preferred Technical and Professional Experience

·  Knowledge of IBM, HP, Dell, Cisco, Lenovo etc equipment
·  Experience in service delivery within above products
Secondary Job Category

Other Product Services
Position Type

Early Professional
Early Professional Track

No Track
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.