Operations Production Analyst

Job description

Production Support Analyst

Job description:
This role will need to follow US office hour, provides technical support and administers the process and control tools to manage IBM account's batch environment.

1. Responsibility:
·  Monitor functional ID's and respond to requests in a timely manner.
·  Perform and provide technical support for batch job scheduling and promotions.
·  Provide first line production services support to operations for batch enquiries. This may include on-call coverage where after hours support coverage is required.
·  Liaise with other IT Operations and service delivery groups.
·  Ensure all assigned problem and change records are resolved within defined guidelines.
·  Provide general housekeeping support for production services' products, batch jobs and processes.
·  Work with and towards standardized processes and tools.
·  Gatekeeper of all the batch scheduling standards and ensure that they are followed as per client specifications and requirements
2. Requirement:
·  Bachelor or above, major in computer science or engineering is preferred.
·  Interested in IT service delivery and willing to work on night shift.
·  Have experience in mainframe and/or previous production control experience is a plus.
·  English (Read/Write/Listen/Speak) : CET 4 or above with a good level of spoken English * This job requires candidate to communicate with oversea technical teams & clients, English will be used as working language.

Auto req ID

262103BR
Required Education

Bachelor's Degree
Role ( Job Role )

Operations Production Analyst
State / Province

GUANGDONG
Primary job category

Technical Specialist
Company

(0798) IBM Solution and Services (Shenzhen) Co., Ltd.
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

SHENZHEN
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

-
Country/Region

China
Preferred Technical and Professional Experience

-
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

-

Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM

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Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.