OpenPages Support Analyst

Job description

·  Provide technical support assistance to customers using problem determination/problem source identification skills.
·  Utilise technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
·  Communicate action plans to the customer or IBM representative as appropriate.
·  Recommend and implement new or improvements to existing technical support tools, procedures, and processes.
·  Contribute to department attainment of organizational objectives and high customer satisfaction.
This position is currently open to candidates in ALL Australian cities.
The candidate will be working out of Sydney.

Start: Immediate

Positions available: 1

Auto req ID

262471BR
Required Education

None
Role ( Job Role )

Technical Support Professional
State / Province

NEW SOUTH WALES
Primary job category

Software Development & Support
Company

(0008) IBM Australia Limited
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

CLOUD
Preferred Education

Bachelor's Degree
City / Township / Village

SYDNEY
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

- Proficient in Windows desktop and Windows Server operating systems.
- Proficient in technical writing; public facing knowledge articles; technical forum contributions
- Basic knowledge of UNIX operating systems: AIX and RHEL (Linux)
- Knowledge of database architectures (ie: tables; triggers; sequences; schema; etc)
- Knowledge of supported Internet Browsers: Internet Explorer, Mozilla Firefox, Apple Safari
- Knowledge of debugging Internet Browsers using tools such as FireBug
- Knowledge of WebSphere, IBM HTTP Server (IHS), and other application servers.
- Knowledge of PL/SQL
- Experience reading J2EE stack traces
- Knowledge and understanding of networking principles
Country/Region

Australia
Preferred Technical and Professional Experience

- Ability to fluently speak Japanese and English
- Knowledge of DB2 and Oracle databases,
- Knowledge of SSL, SMTP
- Knowledge of Virtualization: vSphere, ESX Server, Windows Terminal Services
- Knowledge in javascript frameworks such as Dojo and JQuery
- Knowledge in other framework such MEAN: MongoDB, Express.js, React, Node.js
- Knowledge in 3rd party authentication: SiteMinder, SPENGO, SAML, and LDAP
- Knowledge in report writing and/or reporting framework modeling with leading BI tools (i.e.: Cognos Report Studio)
- Knowledge in REST methods
- Knowledge in Docker or Urban Code Deployment
- Knowledge in Ansible
- Knowledge in Jenkins
- Understanding in reading, implementing, and debugging software APIs
Secondary Job Category

Other Software Development & Support
Eligibility Requirements

Australian citizen or Permanent resident
Position Type

Early Professional
Early Professional Track

Consultant
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
Introduction

This role specializes in performing and enabling remote technical support of IBM Data and AI software and solutions.
Your Life @ IBM

Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

This role specializes in performing and enabling remote technical support of IBM Data and AI software and solutions.
About IBM

At IBM, everyone is welcomed and valued for the unique qualities, perspectives and experiences they bring. We celebrate diversity of thought in everything we do. Together, we inspire, embrace and change the world.