Open Source Software Support Engineer

Job description

IBM Multi-Vendor Support is looking for high-energy and passionate individuals to join our growing Open Source Software technical support teams. We provide 24x7 Remote Technical Support to IBM's Enterprise clients for Open Source Software projects (Community and Commercial).
IBM OSS support works with IBM's largest clients providing technical and project guidance, diagnosing defects, helping with configuration issues and advising on upgrades.

Responsibilities:

• Drive problem resolution, which include: Questions around open source software usage and
best practices
• Review of architecture and design where software is implemented
• Research, understand, and advocate open source software
• Interact with various open source communities
• Be a part of the on-call rotation
• Present knowledge via articles, blogs, and conference presentations

Required Technical and Professional Expertise
·  Bachelor's Degree (or equivalent) in relevant subject
·  Significant experience working in technical support or DevOps
·  Fluency in English (Verbal and Written)
·  Additional languages are desirable
·  Customer-first mindset with high sense of ownership
·  Excellent interpersonal, presentation and communication skills
·  Excellent critical thinking and analytical skills
·  Eagerness to learn and expand technical competencies
·  Experience within a Technical Support Center environment
·  Able to research client problems on your own via documentation and lab reproduction
·  Software development and design, systems administration or level 2-3 technical support experience
·  Familiar with Linux environments
·  Technical knowledge, skills and expertise in complex infrastructure, web-based software and enterprise software
·  Proficiency in multiple OSS products and technologies (could include Java EE, ActiveMQ, Spring Framework, Apache HTTPD, Apache Tomcat, Redis, MongoDB, Ansible AWX or Jenkins)

Preferred Technical and Professional Experience :
·  Participation in one or more Open Source Community Projects (support forums or git participation)
·  Working knowledge of Linux-based web hosting and Linux environments
·  Familiarity with one or more of the following languages: Java, Python, R, Node
·  Database administration; cloud integration experience very desirable
·  Expertise in Cassandra, Kafka, and/or cloud-native applications is a plus
** This is shift work position. The resource may work in US Time zone shifts
Auto req ID

288226BR
Required Education

Bachelor's Degree
Role ( Job Role )

Remote Technical Support
State / Province

AL QAHIRAH
Primary job category

Product Services
Company

(0040) IBM World Trade Corp - Egypt Branch
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

None
City / Township / Village

CAIRO
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Bachelor's Degree (or equivalent) in relevant subject
·  Significant experience working in technical support or DevOps
·  Fluency in English (Verbal and Written)
·  Additional languages are desirable
·  Customer-first mindset with high sense of ownership
·  Excellent interpersonal, presentation and communication skills
·  Excellent critical thinking and analytical skills
·  Eagerness to learn and expand technical competencies
·  Experience within a Technical Support Center environment
·  Able to research client problems on your own via documentation and lab reproduction
·  Software development and design, systems administration or level 2-3 technical support experience
·  Familiar with Linux environments
·  Technical knowledge, skills and expertise in complex infrastructure, web-based software and enterprise software
·  Proficiency in multiple OSS products and technologies (could include Java EE, ActiveMQ, Spring Framework, Apache HTTPD, Apache Tomcat, Redis, MongoDB, Ansible AWX or Jenkins)
Country/Region

Egypt
Preferred Technical and Professional Experience

·  Participation in one or more Open Source Community Projects (support forums or git participation)
·  Working knowledge of Linux-based web hosting and Linux environments
·  Familiarity with one or more of the following languages: Java, Python, R, Node
·  Database administration; cloud integration experience very desirable
·  Expertise in Cassandra, Kafka, and/or cloud-native applications is a plus
Secondary Job Category

Other Product Services
Eligibility Requirements

N/A
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM

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Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.