HR@IBM Advisor (Fluent German)

Job description

Objective of the job:

The HR@IBM Advisor for DACH is the first point of contact for German, Austrian and Swiss IBM employees' HR / Travel & Expense / Payroll queries and provides back office HR administration support to the specific country/ies depending on language skills.
The HR@IBM Advisor is responsible for timely, accurate and complete end to end ownership and resolution of queries and transactions received.
Employees and managers' requests can be sent via email, chat or telephone and often the HR@IBM Advisor would not know from one hour to the next what type of queries they are going to receive.
HR@IBM Advisor may play the role of a case manager, by managing all processes related to the case, playing a key role for trending, gap analysis and process simplification.
In case required, also covers team coordinator activities and provides training / coaching for newcomers / junior team members.

Responsibilities:
·  Take ownership of the resolution of employees' issues, giving guidance and solving problems as the first point of contact whenever possible within the target response time.
·  Log and track enquiries through to resolution using workplace processes and guidelines
·  Communicate effectively to our customers on HR /Travel & Expense / Payroll and HR Tools usability, as well as on global and/or country specific policies and processes, providing education where necessary.
·  Supports the HR Specialist Teams (and EMEA country HR) with the administration of policies
·  Updates the HR database with certain employee details/detail changes
·  Work as a member of a team to minimize customer wait times, maximize customer satisfaction and response accuracy
·  Participate in information sharing with other team members. Identify trends and pass recommendations to the management.
·  Ensure productivity and high-level utilization
·  Provide follow up calls or emails with case updates and/or case resolutions within the required time frame.
·  Follow up and ensure KPI compliance and proper resolution for cases transferred to back office or third parties
·  Supports different countries / processes based on language skills and operational needs
·  Act as a focal point for all knowledge management in the particular area for the country/ies supported.
·  Continuously reviews and updates knowledge base
·  Proactively inform management about any significant increase/decrease of workload
·  Keeps process documents such as DTPs and Job Aids updated on a regular basis
·  Performs and documents regular compliance testing in accordance to the Business Controls guidelines relating to the EDM processes
·  Carries out any additional project work or duties
·  Is involved in transitions, both in and out, if needed
·  Acts in accordance of IBM's Data Security Guidelines
Auto req ID

297437BR
Required Education

Bachelor's Degree
Role ( Job Role )

HR Service Administrator
State / Province

BUDAPEST
Primary job category

Human Resources
Company

(0812) IBM Hungary International Shared Services Center LTD.
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

CHQ/OTH
Preferred Education

None
City / Township / Village

BUDAPEST
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Fluent German (written and verbal)
·  Fluent English (written and verbal)
·  Excellent communication and listening skills.
·  Adaptability to an ever-changing environment.
·  Strong technical skills: computer literacy, primarily in Microsoft Office and Internet browsers.
·  Ability to present data and information in an understandable manner
·  Accuracy and attention to details because of sensitive personal information.
·  Highly customer service oriented
·  Ability to work well under pressure
·  Ability to assimilate large amounts of information in a relatively short period of time
·  Multitasking
·  Dynamic/Creative/Innovative
·  Ability to pass on knowledge (training / coaching skills)
·  Strong time management, analytical and organizational skills
·  Highly motivated individual
·  Strong team player
Country/Region

Hungary
Preferred Technical and Professional Experience

·  Preferably Cloud-based solutions and social networks experience.
·  Previous HR and/or Shared Services experience is an advantage
Secondary Job Category

Business Outsourcing Delivery - Human Resources
Position Type

Early Professional
Early Professional Track

No Track
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.