Entry Level HW Computer Technician/System Services Rep

Job description

IBM seeks to hire an entry-level hardware computer technician; System Services Representative (SSR) for the SOUTHFIELD, MI area. This role is an entry level position for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, networking products, software, and operating systems. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair the client's IT operation. They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. Can work in both consumer homes or enterprise environments in the SOUTHFIELD, MI area.

This position will be a mobility role, where the SSR will travel to customer locations within a defined radius of SOUTHFIELD, MI.

A valid driver's license and reliable vehicle are required.

GTSTSSREP
#GTSLTS19

Auto req ID

240862BR
Required Education

High School Diploma/GED
Role ( Job Role )

System Services Representative
State / Province

MICHIGAN
Primary job category

Product Services
Company

(0147) International Business Machines Corporation
Contract type

Fixed Term - Long Term
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

GTS
Preferred Education

Technical Diploma
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Valid driver's license
·  Reliable vehicle
·  High school diploma
Country/Region

United States
Preferred Technical and Professional Experience

·  Technical School degree - Computer technician
Secondary Job Category

Other Product Services
Eligibility Requirements

·  None
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

Yes
Referral Promo Code

#GTSLTS19
Introduction

Welcome to IBM!
Your Life @ IBM

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About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

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