Employee Experience Designer

Job description

This role will be based at the IBM Studios in Austin, Texas

The IBM Employee Experience Design team is looking for a Designer who wants to join our quest to create delightful and impactful IBMer experiences around the globe. As a team, our mission is to create impactful employee-centered HR experiences that enable IBMers to perform at their best. Our team is not just passionate about crafting great employee experiences but also about transforming the way our global HR teams work, collaborating across organizational and geographical boundaries, and delivering outcomes across many varied channels and mediums.

Individual responsibilities:
·  Supporting the team's research practice, methodologies (contextual inquiry, quantitative/qualitative methods), and producing actionable artifacts (user personas, mental models, empathy maps, scenarios and journeys, market analysis, etc.)
·  Authoring surveys and interview guides to support teams
·  Helping the team to be analytical and non-biased towards outcomes
·  Establishing core, scalable user research practices for the team and the HR org
·  Embedding and integrating user research frameworks into team's Agile practice

Team responsibilities include:
·  Co-creating and ensuring quality delivery of team outcomes, standards, and methods
·  Ensuring the successful tracking and completion of multiple interrelated projects and initiatives on schedule using design thinking and agile principles
·  Actively creating communications, designs, and experiences, both digital and non-digital
·  Giving and receiving constructive critique and feedback with multi-disciplinary and cross-functional teams, stakeholders, and executive sponsors

Skills Required:
·  Structuring and standardizing research practices on multi-disciplinary teams
·  Ability to express principles of and make business case for research methods
·  Identifying and communicating high priority questions and opportunities for research to lead team and stakeholders towards strategic opportunities and tactical improvements
·  Recruiting appropriate participants for research plans and goals
·  Conducting research methods and activities to capture and analyze qualitative and quantitative data
·  Delivering compelling stories to communicate actionable insights for team and stakeholders
·  Application of Enterprise Design Thinking principles to projects and initiatives
·  Creative, systems-thinking, and problem solving skills
·  Collaboration and senior stakeholder management skills
·  Verbal and written communication and presentation skills
·  Ability to integrate user and business needs within a clear storytelling narrative

Auto req ID

261098BR
Required Education

High School Diploma/GED
Role ( Job Role )

Software Developer
State / Province

TEXAS
Primary job category

Software Development & Support
Company

(0147) International Business Machines Corporation
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

CHQ/OTH
Preferred Education

Bachelor's Degree
City / Township / Village

AUSTIN
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Design, Enterprise Design Thinking, Communication
·  Proven record of creating and delivering world-class design or experiences
·  Expert use of software tools for design, production, and implementation
·  Readiness for up to 10% travel annually
Country/Region

United States
Preferred Technical and Professional Experience

User Research, Content Design, EDT & Agile, FED (interest)
Secondary Job Category

Other Software Development & Support
Eligibility Requirements

none
Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
New Collar Role

Yes
Introduction

Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.