Offers “IBM”

Expires soon IBM

Customer Service Representative (Conversion)

  • Shenzhen (Shenzhen)
  • Administration

Job description

Job Responsibilities

Provide helpdesk support to end users:
-Handle telephone calls, e-mail and fax
-Verify and log every call by following predefined policy and procedure
-Diagnosing problems and determining the severity
-Referring problems to support groups
-Updating the user on the call status, and confirming with the user that problem is fixed
-Ad hoc project and administration support

-为终端用户提供桌面技术支持
-通过电话,邮件等渠道接受客户要求并及时处理个案。
-根据有关规定记录每一个服务要求
-分析和决定问题的优先级别
-能够准确的把问题派送到相应的支持组
-及时向用户报告问题处理的进程以及问题解决后要和用户进行确认
-对新的项目予以支持和管理的工作

Job Requirements (skills/experiences)

-Excellent command of Mandarin or Cantonese
-Upstanding English Skill (CET4+), Good command of oral and written English. Excellent English Skill is preferred
-Excellent communication, telephone manner, technical skill and interpersonal skills
-Self initiative, pro-active, hard working, good attitude and team player
-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours
-On-shift duty is required
-Can accept flexible working hours
-Call Centre & customer service experience is preferred

-具有流畅的口头表达能力(会粤语者优先)
-英语四级或以上、具良好的交谈及写作能力(英语能力优秀优先考虑)
-良好的人际沟通技巧与电话沟通习惯
-熟悉Windows操作系统,Office软件,对Internet以及网络连接有一定的了解
-具有责任心,办事干练、反应灵活及团体合作精神
-能承受压力,能够处理各种紧急的情况,能接受加班工作
-能接受轮班工作
-能接受弹性上班时间
-具有呼叫中心或者客服工作经验优先考虑

Qualifications (Education/Major/Certificates)

-Bachelor degree, major in any discipline (Computer related preferred)

-大学或以上学历,专业不限(计算机相关专业优先考虑)

Other Information

Auto req ID

154832BR
Required Education

Bachelor's Degree
Role ( Job Role )

Customer Service Representative
State / Province

GUANGDONG
Primary job category

Technical Specialist
Company

(0798) IBM Solution and Services (Shenzhen) Co., Ltd.
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Master's Degree
City / Township / Village

SHENZHEN
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

none
Country/Region

China
Preferred Technical and Professional Experience

none
Eligibility Requirements

none
Position Type

Early Professional
Early Professional Track

Industry Early Professional
New Collar Role

No

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