Business Advisor: Skills Coordinator

Job description

The mission of the Skills Coordinator role is to support TSS's business objectives by assisting the US TSS field to develop the necessary skills to perform appropriate recovery actions for customer problems and other customer-valued skills. This role will receive direction from the Skills Manager and theTSS NA Skills Development and Deployment Executive. They will act as ensure T&W measurement targets are met as required. Duties will include class enrollments, annual training reporting/tracking and weekly T&W reporting withexception handling.
Auto req ID

330958BR
Required Education

Bachelor's Degree
Role ( Job Role )

Business Operations Professional
State / Province

JALISCO
Primary job category

Enterprise Operations
Company

(0178) IBM Servicios Profesionales, S. de R. L. de C.V.
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

Guadalajara
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Must be able to develop relationships with key personnel in TSS, Service Delivery Field and all cross functional teams & organizations

Must be able to listen to customers'needs and respond with urgency and professionalism to provide quality results that exceed customer expectations

Clear understanding of Maintenance & Technical Services Infrastructure

Environment:Professional knowledge related to incumbent's function/business unit and its processes

Communication/Negotiation:Advise other professionals. Effectively utilize group dynamics

Negotiate to define approaches and goals

Problem Solving:Recognize complex problems related to functional objectives and be able to work cross functionally with Skills Manager and Service Delivery management teams

Contribution/Leadership: Defines and decides objectives within specified business concept or project
Country/Region

Mexico
Preferred Technical and Professional Experience

FLUENT ENGLISH

Secondary Job Category

Other Enterprise Operations
Eligibility Requirements

Must be able to develop relationships with key personnel in TSS, Service Delivery Field and all cross functional teams & organizations

Must be able to listen to customers'needs and respond with urgency and professionalism to provide quality results that exceed customer expectations

Environment:Professional knowledge related to incumbent's function/business unit and its processes

Communication/Negotiation:Advise other professionals. Effectively utilize group dynamics
Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

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Your Life @ IBM

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Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.