3630934: HR Mobility Support Staff
Quezon City (Eastern Manila District) Bachelor's Degree HR / Training
Job description
The HR Service Administrator has the responsibility for a process administration within a country or across several countries for one or more assigned HR processes. The employee leads technical support or the business processes.
Mobility Support
• Receive emails/tickets via Tier 1 Mobility through Zendesk and resolve them if in scope
• Attend to employee concerns and raise escalations, if necessary
• Work closely with Mobility Consultants in validating the details of an assignment request
• Complete additional tasks delegated by the Team Leader/Manager
• Assist in the creation of job aids for related processes, if necessary
• Own the resolution of complex employee's and line management's queries ensuring timely, accurate and value add responses
• Ensures contact with country process teams to develop and maintain a strong knowledge of designated processes for countries covered
• Delivers Country Specific Process
Auto req ID
229749BR
Required Education
Bachelor's Degree
Role ( Job Role )
HR Service Administrator
State / Province
NATIONAL CAPITAL REGION (MANILA)
Primary job category
Human Resources
Company
(0856) IBM Business Services
Contract type
Regular
Employment Type
Full-Time
Is this role a commissionable/sales incentive based position?
No
Travel Required
No Travel
IBM Business Group
GBS
Preferred Education
Bachelor's Degree
City / Township / Village
QUEZON CITY
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
· Candidate must have a Bachelor's Degree of any course.
· Candidate must have an experience in Mobility processes.
· Candidate must have above average to excellent communication skills.
Skill-keywords
This role encompasses HR Generalists and HR Specialists. They handle individual queries through calls and e-mail from all their customers (client employees and managers). Topics include, but are not limited to, Compensation & Benefits, Workforce Management, Skills Learning. The HR Generalists perform 1st level support and receive the queries first through direct calls and e-mails. The HR Specialists perform 2nd level support and handle more difficult, time consuming or special queries. This involves working closely with client HR teams in various countries. The employee prioritizes tasks and chooses the best method.
Skills:
Environment:
Experience and working knowledge in several interrelated departmental activities. Awareness of functional activities.
Communication/Negotiation:
Seeks and exchanges information, ideas, and concepts. Some presentation skills are necessary. May require negotiation to achieve coordination.
Problem Solving:
Use specialized technical knowledge to identify ,evaluate, and resolve various interrelated problems from several sources.
Recommends improvements to established procedures.
Contribution/Leadership:
Responsible for a variety of interrelated processes within well established procedures.
Responsible to set work schedules individually or as a team member.
Process is monitored as required.
Provides technical guidance.
Impact on Business/Scope:
Accountable for individual results and for the impact of the results on the team, interrelated activities, or project.
Country/Region
Philippines
Preferred Technical and Professional Experience
· Interface with customers to resolve questions and issues regarding mobility administration/processes.
· Provide input to Account or Domain Strategies.
· Receive emails/tickets via Tier 1 Mobility through Zendesk and resolve them if in scope.
· Attend to employee concerns and raise escalations, if necessary.
· Work closely with Mobility Consultants in validating the details of an assignment request.
· Complete additional tasks delegated by the Team Leader/Manager.
· Assist in the creation of job aids for related processes, if necessary.
· Own the resolution of complex employee's and line management's queries ensuring timely, accurate and value add responses.
· Ensures contact with country process teams to develop and maintain a strong knowledge of designated processes for countries covered.
· Delivers country specific Process.
Secondary Job Category
Business Outsourcing Delivery - Human Resources
Eligibility Requirements
Bachelor's Degree
Position Type
Early Professional
Early Professional Track
Industry Early Professional
New Collar Role
No