Receptionist

Job description

Versatile Night and/or day

Contribute to the success of the client's stay, deliver benefits, participate in the management of service clients,

Disseminate practical information to customers, respond to the specific demands of clients, promote the services of the Hotel and the group, manage customer disputes and difficult situations with discretion and efficiency,

Develop the loyalty program

Accompany customers in a room,

Give the necessary information to the “Brigade Manager”

Ensure the classification of customer files

Desired profile

Qualifications :

Training: BTS tourism or hospitality Experience: internship in Reception in a hotel of same category skills: mastery of English and a second language, knowledge of hotel management, knowing software Opera will be an asset, very good presentation, listening and diplomacy skills