Event Planning Coordinator

Job description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experience to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded.

Responsibilities

· You will be responsible for the entire group segment of the hotel; meetings, conferences, events and room-only leisure and business groups.
· From the start: Handling all meeting enquiries and requests, preparing quotes, looking for opportunities to increase revenue, show arounds, preparing the Event Handover;
· Making follow-up calls, feedback conversations after the event and follow up on the payment.
· You guide all the clients in their needs and you continuously spot cross- and upselling opportunities in order to maximize revenue for the hotel and satisfaction for the clients.

Desired profile

Qualifications :

·  Ensures professional sales Calls using Hyatt's Consultative Selling principles and Driving Customers Preference Selling philosophies.
·  Maintains a detailed knowledge of Hotel facilities, features and services.
·  Carefully plans Sales Calls into defined objectives.
·  Professionally conducts routine telemarketing activities to identify new accounts.
·  Follows up sales leads to identify prospect.
·  Assists Events Buddy to follow-up on all matters in the absence of Events Buddy.
·  Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process.
·  *** Due to strict regulation of Malaysian Immigration and Manpower Department, this position is open for Malaysian Nationals only.