Assistant Manager - Concierge (Chinese)

Job description

· 不断探索合肥及中国的地标和有趣的地方（饭店、风景区、探险地等）以更新酒店信息。确保能够及时将最新的信息传达给员工。

Constantly explores landmarks and points of interest (restaurants, sights, expeditions, etc.) in Hefei and China to update hotel data. Ensures updated information is passed on to associates.

· 努力建立一个真正的“金钥匙”。

Works towards a true “Golden Keys” establishment.

· 管理和监督礼宾服务和机场服务的操作。

Oversees the Bell Service and Airport Services operations in the absence of managerial presence.

· 礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。

Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems if no immediate solution can be found and ensures follow up with guests.

· 建立并保持良好的宾客关系。

Establishes a rapport with guests, maintaining good customer relationship.

· 为员工、客人、及其他需要帮助的人员提供准确、及时、可靠的信息及指导。

Provides accurate, timely and reliable information and direction to associates, guests and anyone seeking assistance from the Concierge.