Universal Banking Ambassador - Retail Banking and Wealth Management

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high calibre professional to join our team as a U niversal Banking Ambassador .

Principal responsibilities

· ​​Customer service excellence, greet and serve our customers with highest service standards
· Handle customer queries, issues, feedback and complaints with appropriate advice
· Adopt needs-based approach to provide recommended solutions for retail banking products to meet customer's financial needs
· Understand and exercise Know Your Customer and Customer Due Diligence procedures when onboarding customers to ensure they are suitable clientele for HSBC
· Digital banking champion, Promote and educate our customers in using self-service channels such as Internet Banking, Phone Banking and Automated Teller Machines
· Maintain a professional image in appearance by wearing the HSBC uniform and demeanour
· Identify wealth, protection, home loan needs for referral to wealth specialists and mortgage officers
· Ensure data entry and operational transactions are executed expeditiously and with minimum error, in compliance with audit and statutory guidelines
· Attend to the operational needs of the branch and business where required by line managers or Branch Director
· Be placed on a structured fast track career path where you are eligible for an attractive incentive scheme in addition to a competitive pay package

Desired profile

Qualifications :

Qualifications

Requirements

·  ​At least Diploma qualification with relevant customer service experience. Sales experience is a plus
·  Excellent interpersonal and communication skills coupled with adaptability and willingness to learn
·  To be highly driven to excel in both customer service and sales, thriving in a focused and fast paced environment

You'll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.