Onboarding Case Analyst- Commercial Banking (Bilingual English and French-12 month fixed term contract)

Job description

HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the largest and leading international bank in the Canada. HSBC serves customers worldwide through an international network of around 3,800 offices in 66 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa

We help companies and individuals across Canada to manage their finances through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management.
It's this global connectivity that you will find yourself inspired and collaborating with colleagues not just locally but also across continents and cultures.

About Commercial Banking

HSBC Commercial Banking has an extensive network that covers three-quarters of global trade flows. It operates in 54 countries and territories, covering the developed and developing markets that matter most to our customers. Through our teams we connect businesses to opportunities, helping them thrive and grow. We work with a wide range of customers, from mid-market companies to large multinationals, providing them with the tools they need to function efficiently. These include global trade and receivables finance, global liquidity and cash management, multi-currency accounts, commercial cards, overdrafts, working capital finance, insurance, term loans and syndicated, leveraged, acquisition and project finance.
Relationship management is at the heart of our business and these teams work closely with customers to build an in-depth understanding of their needs.

Key Objectives for Onboarding Case Analyst:

Manage the client onboarding experience, expectations and communications following the completion of the sale by the Relationship Manager (RM). Coordinate the onboarding process, including the collection of client information required to complete the Client Due Dilligence (CDD) profile, to the point where the client has an active cash account and channel access.

Engage existing clients in the collection of detailed client information and supporting documentation required for the completion of the Client Due Dilligence profile at all times in the customer lifecycle, including Client Due Dilligence trigger events and reviews as part of global standards.

The role will ensure client expectations are set against defined Service Level Agreements (SLAs) and these SLA's are visible & managed across all functions.

Principle Accountabilities:
· Take ownership for the development of an onboarding plan and the creation of the client application pack
· Manage the client experience throughout the onboarding of new to bank clients and the Client Due Dilligence refresh for existing clients; maintaining the highest standard of excellence in customer service and answer client queries as and when they arise
· Request and follow-up with the client for outstanding information and documentation; including Know-Your-Customer/Client Due Dilligence and signed account opening documents
· Handle requests for additional information from Client Due Dilligence Operations and liaise further with the client as required
· Ensure Customer Turn Around Times (TAT) are agreed, and the associated Service Level Agreements' are visible and managed with all involved parties
· Ensure the client is able to successfully activate the cash account and is in receipt of the ‘tools' required for channel access
· Be an active member of the team and a strong team-player
· Demonstrate expected core behaviors and values including teamwork, focus, drive and determination
· Be flexible and dynamic with support to the wider team
· Strong communication both upwards and at peer level
· Promote an environment that supports diversity and reflects the HSBC brand.
· Ensure that any data input is dealt with in a timely manner and in the correct and consistent format
· Maintain a strong control environment
· Maintain an environment in which compliance and risk control are a key performance criteria
· Control of workflow processes, adhering to all associated procedures
· Actively participate in the development and refinement of the internal control/process environment to optimize the customer service proposition whilst maintaining the above
· Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
· Complete other responsibilities, as assigned.

Desired profile

Qualifications :

Knowledge & Experience / Qualifications:
·  Bachelor's degree or minimum of 2 years of relevant work experience
·  Commercial banking knowledge
·  Commercial awareness
·  A record of successful accomplishment in providing consistently outstanding customer service.
·  Language requirements (based on local needs)
·  Proven track record in a client focused environment
·  Proven record of delivery within challenging timescales
·  Bilingual French and English
Skills
·  Stakeholder management (External & Internal)
·  Good verbal and written communication skills at all levels
·  Project management skills
·  Excellent planning, organisation and time management abilities
·  Ability to be flexible, manage priorities whilst remaining calm under pressure
·  Receptive to change
·  Positive ‘can do' attitude and an ability to take ownership of tasks through to completion
·  Drive and resilience
·  Ability to work collaboratively and independently when required
·  Ability to have difficult conversations
·  Conflict management
·  Attention to detail
·  Ability to prioritise
·  Ability and willingness to pick-up commercial banking
·  Diligence in formal written communication
HSBC Proud

In 2018, HSBC Bank Canada was named one of the “Best 50 Corporate Citizens” in Canada by Corporate Knights magazine. HSBC was also the first company to be recognized as a top performer in gender diversity within the financial services sector, as part of a new Corporate Knights initiative to recognize leaders in this space.

Join HSBC, and benefit from the following:
·  Career Development: Within your current role, as well as Canadian and international opportunities
·  Company Reputation: Offering prestige, strength, and longevity
·  Business Growth: Underpinned by our drive, and the highest banking standards
·  International Connectivity and impact: Build global relationships and be a part of international initiatives
·  A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization
·  Corporate Sustainability: We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make