GTRF CLIENT SERVICE ASSOCIATE Shanghai HSBC China

Job description

Global Trade and Receivables Finance (GTRF)
HSBC Global Trade and Receivables Finance is committed to helping companies of all sizes from every part of the world grow their business across borders. Offering a comprehensive range of forward-thinking supply chain and traditional trade solutions, the business has been repeatedly recognized by the industry’s most prominent publications and associations with numerous awards for its strength in combining innovation and service excellence with end-to-end customer solutions.

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We are currently seeking an experienced professional to join our team.

In this role, you will:
The GTRF Client Service Associate is a client-facing role and the central point of contact for all client transactional needs and service solutions in trade business. The main purpose of the role is to:
· Deliver a valued and best in class client experience, built on deep services expertise, a deep understanding of the client's trade business across the group and a collaborative working approach with all stakeholders and other teams.
· Own, manage and successfully resolve clients' transactional queries, issues and complaints in line with agreed SLAs and relevant standards (incl. financial crime and regulatory).
· Refer potential business opportunities to business development team.
· Provide timely (often pro-active) and accurate guidance and recommendations to clients to help them manage their business effectively and build trust in our offering and service proposition with a view to gaining new business.
· Contribute to the achievement of revenue growth through retention, reduced sales time on service, proactive management of service performance and increased clients' usage of self-service solutions.
· Provide transactional trade advice to clients, trade sales and relationship managers, and insightful input to account planning.
· Work with trade business development team and Relationship Manager to hold trade seminars and workshops.

Desired profile

Qualifications :

To be successful in the role, you should meet the following requirements:
·  ​Good knowledge and experience of trade products and processes, i.e. Documentary Credit, Collections, Trade Finance, RMB Draft business, Guarantee, Receivables Finance, etc.
·  Proven track record of demonstrating good problem solving skills and ability to resolve issues and connect clients to opportunities.
·  Be able to think through, to solve problem, to prioritize, and to handle difficult situations with pragmatism, common sense and empathy.
·  Demonstrable experience of challenging the status quo, processes and operations in order to deliver an enhanced client experience.
·  Good influencing and negotiation skills with good written and oral presentation skills in both English and Chinese.
·  CDCS, CITF or CSDG certification is desirable.
You’ll achieve more when you join HSBC.

www.hsbc.com.cn/careers

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Issued by HSBC Bank (China) Company Limited