Equipment Finance/Leasing Support Associate

Job description

HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the largest and leading international bank in Canada. HSBC serves customers worldwide through an international network of around 3,800 offices in 66 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa

We help companies and individuals across Canada to manage their finances through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management.

It's this global connectivity that you will find yourself inspired and collaborating with colleagues not just locally but also across continents and cultures.

About Commercial Banking

HSBC Commercial Banking has an extensive network that covers three-quarters of global trade flows. It operates in 54 countries and territories, covering the developed and developing markets that matter most to our customers. Through our teams we connect businesses to opportunities, helping them thrive and grow. We work with a wide range of customers, from mid-market companies to large multinationals, providing them with the tools they need to function efficiently. These include global trade and receivables finance, global liquidity and cash management, multi-currency accounts, commercial cards, overdrafts, working capital finance, insurance, term loans and syndicated, leveraged, acquisition and project finance.

Relationship management is at the heart of our business and these teams work closely with customers to build an in-depth understanding of their needs.

Key Objectives for Equipment Finance/Leasing Support Associate:

To provide a full range support duties to the team or business, including operational and customer service as required, ensuring deadlines are met. The role holder is expected to ensure they provide a high quality service to their internal and external customers, taking ownership and using their initiative to complete necessary tasks.

Principle Accountabilities:

· Provide excellent customer service at all times
· Work collaboratively with the wider team
· Focus on the end user – the HSBC customers at all times (internal or external)
· Own and resolves issues with all stakeholders or customers and escalate where approporiate
· Deal effectively and efficiently with external Suppliers, as required
· Fully understands the media policy and how this applies to their role
· Acts as a role model for our Group Values and behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values.
· Acts a as mentor to assist new joiners as required
· Provides training to new joiners/junior employees as required
· Values diversity amongst team
· Good, flexible, proactive and enthusiastic team player
· Live the Group Values
· Promote an environment that supports diversity and reflects the HSBC brand.
· Maintains HSBC internal control standards
· Awareness of all elements of Operational Risk & Compliance associated with the role in
· As appropriate, participation in technical and soft skills training
· Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
· Complete other responsibilities, as assigned.

Desired profile

Qualifications :

Knowledge & experience / Qualifications:

·  Minimum 1 year relevant experience working in an administrative role or team
·  Excellent planning and organisational skills with experience of working under pressure
·  Excellent interpersonal, written and verbal communication skills
·  Strong accounting skills highly desired
·  Proven ability of using their initiative
·  Ability to prioritise workload effectively
·  Thorough understanding of bank and departmental procedures, functions and activities
·  Experience of having worked in a Corporate environment
·  Good computer and IT skills, including all Microsoft packages i.e. Word and Excel

HSBC Proud


In 2018, HSBC Bank Canada was named one of the “Best 50 Corporate Citizens” in Canada by Corporate Knights magazine. HSBC was also the first company to be recognized as a top performer in gender diversity within the financial services sector, as part of a new Corporate Knights initiative to recognize leaders in this space.

Join HSBC, and benefit from the following:

·  Career Development: Within your current role, as well as Canadian and international opportunities
·  Company Reputation: Offering prestige, strength, and longevity
·  Business Growth: Underpinned by our drive, and the highest banking standards
·  International Connectivity and impact: Build global relationships and be a part of international initiatives
·  A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization
·  Corporate Sustainability: We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make