Associate - Global Markets Front Office

Job description

Role Purpose (overall high level summary of the role)
Global Markets Corporate Sales is looking to recruit talented and driven individuals in a number of areas to support sales teams across the globe. This will enable onshore sales teams to dedicate more time delivering better service to clients and make it easier for customers to do business with HSBC. The role provides exposure to both front office sales teams and Global Markets products whilst offering opportunities to directly liaise and develop relationships with other teams including Global Trade & Receivables Finance (GTRF), Global Liquidity & Cash Management (GLCM), and Global Markets Operations.
The GMCS Margins team provide an advisory service to the corporate business by supporting salespeople to implement and manage pre agreed margins (PAM | where clients receive a fixed margin), support regulatory commitments and be the central hub of knowledge on margin tier structures.

The candidate will get an exposure to the Corporate business within Markets, a deep insight into the margin pricing and various channel capabilities. Working across the bank, you will engage with Salespeople, Global Liquidity & Cash Management (GLCM), COOs and Relationship Managers.

The role holder will communicate with senior stakeholders to discuss pricing arrangements and support the implementation of a strong governance framework around the FX margin process. A combination of technical analysis and the ability to communicate this in a succinct way is critically important in this role.

The responsibilities will include, but are not limited to, the below:

• Contribute to the corporate business by supporting salespeople on RFP requests (global or regional) where clients receive a fixed margin globally, helping to manage the process and be the central hub of knowledge on margin tier structures
• Support monitoring, remediation and redress of pre-agreed margins
o Communicate with Sales, GLCM and RMs to understand and capture details of pre-agreed margin arrangements in order to update the central register
o Challenge, where appropriate, gaps in margin agreements and articulate where potential risks may lie. Consider the terms of the arrangement to determine scope prior to reviewing with Salespeople.
o Escalate potential operational losses when discovered
o Conduct comprehensive review of pre-agreed margins, building a workflow and managing stakeholder expectations
o Maintain ownership of the pre-agreed margin central register and inbox ensuring new agreements are being captured
• Monitor adherence to pre-agreed margins by performing post-trade analysis and escalate issues to get margin tier change requests processed
• Collaborate with change management to identify process/data gaps and define best practise based on lessons learned
• Support team lead in resolving complex onshore sales issues, interacting with multiple stakeholders across the business

Principal Accountabilities: Key activities and decision making areas Typical Targets and Measures
Impact on the Business/Function

• Enable GMCS to focus their time to better understand and service client needs
• Create efficiencies within GMCS to enable onshore teams to more effectively support their client base
• Operate in a Sales Transaction Management function to support onshore sales teams in the administrative tasks arising from execution of client trades

• Provision of relevant information to GMCS colleagues
• Quality, timeliness and accuracy of input provided into GMCS
• Support the ability to effectively ramp up the team as future demand arises
Customers / Stakeholders

• Be the single point of contact for sales people providing communications bridge with GLCM, relationship managers, settlements team, operations.
• Build partnerships with onshore sales teams, operations, GTRF, GLCM, CTMS, and wider GMCS teams across all GMCS locations, including other offshore teams.
• Strive to constantly improve offering into GMCS through continuous feedback loops
• Ensure there is a culture of expectation management and reprioritization to meet internal and external client demand
• Ensures that customer propositions or business improvement programs demonstrate clear, measurable, worthwhile benefits over the short, medium and long-term and identifies the full range of implications on the future success of the business

• Client feedback through relevant surveys or reviews
• Ensure stakeholder satisfaction through timely delivery of quality work
• Timely completion of tasks assigned
Leadership & Teamwork

• Uphold the HSBC brand through positive interaction with colleagues and clients
• Self-motivated to ensure that the team functions within the service centre and as a key part of GMCS
• Proactively manage performance and personal development
• Ensure that key stakeholders (line manager and GMCS colleagues) are informed and understand obstacles or conflicts that may impact delivery
• Service different time zones through teamwork and collaboration.

• Feedback from team and key stakeholders
• Effective collaboration and communication within the team
• Evidence of working effectively under direction and using own initiative

Operational Effectiveness & Control

• Ensure all relevant documentation is in place when presenting information to clients (e.g. Disclaimers, suitability reviews etc.)
• Complete training relevant for the role, including but not limited to mandatory training as driven by the HSBC Business School
• Operate within the spirit and letter of internal and regulatory policy
• Ensure line manager and any relevant GMCS stakeholder is aware of any obstacles or issues that may reduce ability to meet deadlines
• Establish and maintain a robust and efficient control environment across the team together with early identification and effective resolution or escalation of issues that arise
• Offer solutions to problems, supporting with the continuing development, implementation and improvement of the processes, structures, capabilities, capacity and infrastructure needed

• Processes and capabilities have measurable impact on operational effectiveness
• Adequately work on projects and initiatives leading to proven process or functionality improvement

Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)

• New operating model within GMCS will require constant feedback loop between Service Centre teams and onshore teams to establish operating rhythm and work practices
• Managing multiple time-sensitive tasks, potentially across several stakeholders
• Fast paced work environment with continuous change and advances in technology, communication methods
• Continuously evolving levels of expectation and increasing demand as the team establishes itself
• Evolving regulatory landscape requires constant scrutiny to documentation and evidencing of procedures
• Client sensitive set of functions potentially to be offshored so it is critical there is no adverse business or client impact
• Increasing focus on business continuity delivery
• Availability of appropriate resources and conflicting priorities across the business and regions
Role Context (The environment and operating conditions of the role including the extent of guidance and authority)
Global Markets Corporate Sales (GMCS):
The objective of GMCS is to lead with service and deepen relationships across our corporate client base underpinned by the HSBC values. GMCS client facing business is organized into:

• Business Development and Client Intelligence (BDCI): The teams mandate is to support the development and implementation of GMCS Strategy, providing insight, developing tools and driving initiatives to help grow the business and deliver measurable improvements in client service and sales performance.
• Digital & Transactional (D&T): The teams primary focus is to support onshore sales teams with their day-to-day tasks relating to trade and post-trade life cycle events, as well as producing market commentary, updates and presentation materials. The team also assists onshore sales in their objective of managing and developing relationships with transactional clients serviced primarily over e-platforms.
• Business Management (BM): This group is focused on effective strategy execution, delivering change, managing costs & operating risks and enabling the continuing development & improvement of processes, capabilities and technology infrastructure of GMCS.
• GMCS Margins: Responsible for the management, implementation and monitoring of pre-agreed margins we have in place for our clients globally.
The objective of GMCS is to lead with service and deepen relationships across our corporate client base underpinned by the HSBC values.

Management of Risk (Operational Risk / FIM requirements)

• Consistently displays the behaviours that form part of the HSBC Values and culture and adheres to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action.
• Ensures risk policies and governance frameworks are appropriately implemented in their part of the business, following both the spirit and letter of any internal policy and regulatory requirements and ensuring adherence to internal controls.
• Maintains an environment where risk is routinely anticipated, acknowledged, identified, quantified and acted upon in a timely and efficient way, including appropriate escalation.
Observation of Internal Controls (Compliance Policy / FIM requirements)

• The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant policies, keeping appropriate records and, where appropriate, by the timely resolution of internal and external audit points, including issues raised by external regulators.
• The jobholder will adhere to all relevant processes/procedures including information barriers and confidentiality requirements.
• Where applicable, ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget)

• No specific budget responsibility.
Headcount reporting to this role Direct: 0 Indirect: 0 Total: 0

Desired profile

Qualifications :

Knowledge & Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.)

• Overall 2 to 5 years' experience in financial services
• Individuals with previous experience in either an client servicing, payments, finance or retail/commercial banking role would be preferred
• Understanding of Global Markets products, specifically FX spot, FX forwards, FX options, money market products, and interest rate swaps
• Experience in international stakeholder engagement
• Proven experience in workflow monitoring (e.g. tracking & communication of issues)
• Strong interpersonal skills, coupled with the ability to succeed within a matrix management structure and build and maintain global team relationships
• Manage deadlines, escalate issues promptly, and prioritise workload
• Advanced level of MS Excel and PowerPoint skills
• Strong analytical, problem solving, and influencing skills will provide an edge
• Bachelor's degree held in a numerical subject
• Qualification post-graduation in a numerical subject desirable
• Flexibility to adapt to UK / US / HK hours