Supply Chain Order Management Analyst

Job description

Job ID 1027753 Date posted 10/31/2018 Primary Location Chennai, Tamil Nadu, India Job Category Supply Chain and Operations Schedule Full time Shift No shift premium (India)

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Enterprise Group works to streamline innovation and simplify IT with superior solutions. By combining ESSN (Enterprise Server, Storage and Networking) and Technology Services into one division, we gain a strategic advantage in our focus on “Converged Infrastructure”. The HPE Enterprise Group supports our customers with the transformation and integration of their technology. We are there for our customers – come join us!

Your Role :

As part of SC Backlog management the Order management Analyst role involves open order management, prioritization of orders, handling queries from sales/customer and ensuring all the orders are getting dropped to production on time. He/she needs to have a good knowledge on Order Management/Order Fulfilment process and interpersonal skill to interact with various supply chain functions to enable the shipment as per customers’ requirement. He/she needs to be flexible working with multinational environment in different shifts (rotational)

Qualification/Experience:

·  Bachelors in Engineering/Maths/Science
·  3-5 years working experience in Order management/Supply Chain functions
·  Working knowledge on SAP SD/MM

Preferred:

·  Good exposure to statistical tools, process improvements & Lean concepts
·  Supply Chain experience in Server/storage/networking industry
·  Excel/VBA automation skill would be an added advantage

Responsibilities:

·  Order fulfillment of Enterprise customers – ensuring all the orders are shipped as per the customer requested date
·  Resolving the customer queries related to their Sales orders
·  Manage change requests and cancellations within 1 business day
·  Understanding and resolving complex process issues and drop the orders into production
·  E2E ownership of specific country/region and fulfilling their orders
·  Effective backlog management
·  Interact with other supply chain functions to provide the right solution to the customers
·  Work cooperatively with Sales Operations to fulfill customers’ requirements
·  Analyze the Open orders data and improve the order cycle time
·  Participate actively in calls with clients and other supply chain stake holders
·  Periodically review the process and remove the Non-value-adds
·  Effective root cause analysis to arrest the issues
·  Adhering to audit compliance
·  Meeting clients’ demands (Turnaround time & Accuracy levels)
·  Develop and maintain the process documents (SOPs)
·  Risk mitigation by raising early warning signal to the next level
·  Effective escalation handling
·  Active participation in Weekly/monthly process performance review with clients
·  Initiate process improvement/reengineering projects to make the process more efficient/lean
·  Work with business on business driven projects and provide solutions to process issues

Professional skills:

Results and Performance Driven

·  Self-Starter
·  Assertiveness
·  Eye for details

Customer Centric

·  Responsiveness & Follow-Through (Act as a Trusted Advisor)
·  External Perspective (Focus on Customers)
·  Provide timely solutions

Personal Effectiveness

·  Good Communication skill (oral and written)
·  Analytical and problem solving skill
·  Interpersonal skill

Others

·  Knowledge on Lean Six Sigma Methods and Tools

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

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Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.