Operations Manager

Job description

Operations Manager

  

Job Description:

   

At Hewlett Packard Enterprise (HPE), you will be an integral part of a diverse team with curious minds focused on changing the way we live, work and play. We are a dynamic, fast-pace culture that thrives on partnering with and supporting our customers in making bold moves to revolutionize the world and make a difference for humanity. At HPE you will:

· 
Be part of an industry leading and innovative organization

· 
Join a friendly, collaborative atmosphere that fosters teamwork and connections around the world

· 
Have opportunity for career advancement through professional development, mentoring and networking

· 
Contribute to a great company culture that thrives on creativity, passion and success of our customers and team members

I n this role:

Manager partners closely with stakeholder delivery organizations to manage staff performance and solve common and complex business/technical issues within established policies. Key focus is to ensure team results by supervising scope, schedule, resources including staff development and recruitment, finances and risks.

· 
Develops and maintains a strong trusted relationship with direct reports, customers, cross-functional teams, and executives

· 
Plans, manages and monitors operational/tactical activities of staff including strategic issues, recruitment and development of direct staff members

· 
Supports team in execution of responsibilities removing barriers when necessary

· 
Creates a challenging and rewarding work environment that is conducive to individual growth and high performance

· 
Fosters an open, engaging & pro-active collaboration-style within the team and across the stakeholder community

· 
Enables people skills development through appropriate actions identified and executed

· 
Strives to develop/retain talents and to improve the Employee Engagement Index

· 
Spends quality time on performance/development conversations and provides meaningful and fair feedback to team members

· 
Drives organization’s business goals and initiatives ensuring successful implementation within the organization

· 
Provides guidance on process improvements and recommends changes aligning to business tactics and strategy for area of responsibility

· 
Quickly establish stakeholder relationships and leverage clear, concise communication to maintain alignment and manage expectations

· 
Escalates major delivery issues to appropriate management level with recommended solutions

· 
Assures compliance with the company and customer’s HR, PR, legal, financial, ethics and government related policies, strategies, and processes

· 
Takes accountability for ensuring and enabling Operational Excellence (Customer Satisfaction, Operational KPI’s) for the supervised business/es

· 
Manages & drives operational & customer satisfaction performance, Corrective Action Management to meet the operational indicators and business objectives

· 
Leverages active listening and observation to identity risks/problems and proactively recommend and implement innovative solutions to mitigate/eliminate

· 
Participates in driving the strategic development of operational capabilities (Long-term Planning & Scalability, Skills, Operational & Process Infrastructure, Operation & Cost Evolution)

· 
Participates actively in change & transformation programs that span across the organization and all Delivery Motions. This can be process, tool or technology related.

Education and experience required:

· 
Bachelor's or Master's degree in Engineering, Operations Management, Business or related discipline

· 
3+ years people management experience

· 
6-8 years related experience in customer support with proven operations management abilities.

Knowledge and skills:

· 
High fluency in English and French - both written and verbal

· 
Proven leadership abilities

· 
Ability to develop meaningful relationships, network, rapport and trust in a remote model

· 
Ability to lead and coordinate large teams, including virtual management

· 
Excellent communication and persuasion skills: verbal, written & presentation

· 
Detail oriented and organized

· 
Solutions oriented mindset

· 
Cultural sensitivity as works across multiple geographies

· 
Develops & consistently applies Quality & Continuous Improvement Plans

· 
Proficient in Microsoft Office suite of tools (Excel, PowerPoint, Word)

· 
Ability to work in a dynamic environment, manage multiple priorities and meet deadlines

· 
Stakeholder management

· 
Self-starting with desire to learn quickly and develop skills

· 
Collaborative, team player who can lead others

· 
Critical thinking and problem solving

· 
Active listening, influencing and negotiating

· 
Crisis and conflict management

· 
Basic understanding of technology solutions and experience in supporting lead generation and account growth

In this amazing role, you will ensure we meet and exceed our customer expectations. If you want to be part of a business area that is growing with great opportunities and are ready for your next role, then please apply today.
 

What we can offer you:

At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an equal opportunity employer – minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Job:
Services

Job Level:
Manager_1

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.