Offers “Hp”

Expires soon Hp

Cyber Security Support Engineer

  • Gaillimh (County Galway)
  • Design / Civil engineering / Industrial engineering

Job description

Cyber Security Support Engineer

  

Job Description:

   

At Hewlett Packard Enterprise (HPE), we live by three core values that drive our business: Partner. Innovate. Act. These values combine to help us create important work all over the world to advance how people live and work.

 

HPE's Legal division applies legal knowledge to complex business transactions. Our mission is to contribute to HPE's success by providing proactive, practical and timely legal advice and contractual support to enable our clients to achieve profitable growth and customer satisfaction. An integral part of HPE, we work in areas such as Intellectual Property, Mergers and Acquisitions, Ethics, Antitrust, Commercial Law, and Litigation to name but a few.

  

Job Description

Candidate will be assisting Operations Engineering Support personnel with the support applications managed by Cyber Security.  This support includes end-user support, ticket handling, Change Management, Configuration Management, Escalations, Major Incidents (MIs), user access issues, application support, system management, patch management, cloud server procurement and management. 

 

Responsibilities:

·   Support applications managed by Cyber Security.  This support includes end-user handling, problem/ticket resolution, escalations to engineering and IT, and performing application work on servers on behalf of engineering teams.
·  Create and deploy scripts to help with application and operating system monitoring.
·  Provide Change Management support to Cyber Security, including submission of Requests for Change (RFCs), and modification and approvals of RFCs.
·  Provide Configuration Management support to Cyber Security, including submission of configuration changes, new application creation, and application decommissions.
·  Represent Cyber Security on Major Incidents involving Cyber Security applications.  Achieve fast resolutions to MIs.
·  Facilitate server access for Cyber Security employees, through various processes and tools.
·  Procure cloud servers for Cyber Security teams and resolve any issues with access or availability.
·  Install and configure servers.
·  Oversee patch management on some Cyber Security-managed applications.
·  Deploy and maintain state-of-the-art security applications and appliances.
·  Review security alerts from applications and set up automated event notifications.
·  Support security audit requests.
·  Write and maintain support and process documents (e.g. playbooks, install docs, etc.)
·  24 x 7 On-call support is required (on a rotation basis, approximately one week every eight weeks).
·  Early shift work is required, starting at 6 AM local time.

 

Education , Experience  and Skills Required:

 

·  A Bachelor's degree is preferred, but comparable accomplishments in Systems Administration will be considered.
·  3+ yrs. of current experience in IT.
·  Minimum of 2 year of experience in the support of at least two of the following areas: 
·  End-user Support
·  Incident Management
·  Application Software or Database Support
·  HP-UX, Linux, VMWare & Microsoft platforms (Server, client, applications)
·  Deployment of Security Patches/Hotfixes for Enterprise Applications
·  Troubleshooting of operating system and networking issues.
·  Experience supporting Windows or Linux server technology, complex enterprise systems that include geographically distributed users. 
·  Excellent troubleshooting techniques and analytical skills.
·  Familiarity with HPIT processes relating to Change Management, Configuration Management, Access Management.
·  Strong analytical skills.
·  Strong verbal and written communication skills.
·  Ability to operate within a team independently and understand when to escalate issues to management.
·  Some knowledge of security tools, threats and vulnerabilities associated with large enterprise environments a plus.
·  Experience with security systems or managing security infrastructure and/or applications a plus.
·  The preferred candidate will have at least one or more IT professional certifications.

 

We offer:

·  A competitive salary and extensive social benefits
·  Diverse and dynamic work environment
·  Work-life balance and support for career development
·  Want to know more about HPE? Then let’s stay connected!
·  https://www.facebook.com/HPECareers
·  https://twitter.com/HPE_Careers

Job:
Information Technology

Job Level:
Intermediate

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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