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Customer Delivery Specialist

  • Berkeley Heights (Union)
  • Sales

Job description

Customer Delivery Specialist

  

Job Description:

   

For this position we're able to consider candidates with either US citizenship or an existing Green Card at this time.  This position is based in  Berkeley Heights, NJ.  This position is not budgeted for relocation assistance at this time.

Hewlett Packard Enterprise is an innovative, dynamic company with a rich past and a promising future. Originally Hewlett-Packard Company, HPE has continuously reinvented itself. Today, HPE is one of the world's leading technology companies and provides wired and wireless networking, servers, storage, IT and Cloud services for the next generation of IT infrastructure.

This Customer Delivery Specialist (CDS) position will manage and execute all the tasks required for the delivery of complex (non-programmatic) solutions. The Customer Delivery Specialist owns complex operational process, such as asset level detail (ALD) requirements, quote, deal coordination, bid management, supplier invoice management and sales reporting. The CDS is responsible for producing complex process deliverables and reports out using business applications. The role will frequently communicate with partners and customers and can apply subject matter knowledge to solve common and complex business issues. 

This is an experienced, early career level role.

Responsibilities:

· 
Responsible for complex (non-programmatic) process

· 
Owns complex operational processes, such as asset level detail (ALD) requirements, quote, deal coordination, bid management, supplier invoice management and sales reporting

· 
Manage and support legally approved documentation

· 
Can apply subject matter knowledge to solve common and complex business issues and provide input for process improvements

· 
CDS will play an important role in managing the Sales forecast

· 
Funding and booking Schedule of Authority (SOA)

· 
Manage and execute all the tasks required for the delivery of complex (non-programmatic) solutions.  Including contract preparation, review, document preparation, invoice scheduling, etc.

· 
Compliance with established guidelines and policies.

· 
Knowledge of systems and tools to manage all tasks

· 
Monitor Supplier Payments and Volume Targets

· 
Frequent communication with partners, customers, colleagues

· 
Partner with Sales

· 
Successfully manage reseller relationships

Customer Work:

·  Solid understanding of solution to assigned Named accounts (Tier 1&2)
·  Local language requirement for interaction with customers
·  Support total customer experience

Team: 

·  Communicate/escalate to Customer Relationship Manager (CRM) / Partner Relationship Manager (PRM) any customer / partner changes quickly, consistently, effectively
· 
Collaborate and engage with team members providing valuable input for customer projects/solutions

· 
May act as a team or project leader validating deliverables and team decision making processes

· 
Provides guidance and leadership to all colleagues

Competencies:

·  Proven ability to multitask
·  Attention to detail
·  Effective organization, time management, prioritization, follow-up and execution skills
·  Excellent communication skills (e.g. written, verbal)
·  Good working knowledge of Microsoft Office (Advanced Excel, Word, PPT)
·  Mastery in English and local language as required
·  Ability to work as proactive member of a team, as well as independently
·  Exercises independent judgment within generally defined policies and practices to identify and select a solution
·  Strong Enterprise Contributor skills to drive to the best business outcome for the customer and the company as a whole

Experience:

·  University degree or equivalent experience.
·  Typically 2-4 years’ experience in a business related function, preferably finance or accounting
·  Mastery in English and other languages as required

Job:
Services

Job Level:
Intermediate

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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