Account Technical Executive (Graduate)

Job description

Account Technical Executive (Graduate)

  

Job Description:

   

Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Business used to rely on technology, now business is technology, and customer experience is the IT experience.  HPE Pointnext services are designed to help accelerate digital transformation by making Hybrid IT simple and powering the intelligent edge.  By leveraging HPE’s strength in infrastructure, partner ecosystems and end-to-end lifecycle experience, solutions are optimized supporting unique business demands.

We have a great graduate opportunity for Account Technical Executive to join HPE. He/she is responsible for providing technical support and maintain effective customer relationships to secure customer satisfaction.

Responsibilities:

·  Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
·  Integrate technical knowledge and business understanding to create solutions for customers.
·  Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
·  Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.
·  Participate in Customer Expectation management as part of escalation process.
·  Build relationship with management in assigned accounts.
·  Sets expectations with customers based on defined parameters.

Education and Experience Required:

·  Bachelor's Degree in Computer Science, Engineering or related discipline
·  0-2 years of technical and/or solution experience in IT industry

Knowledge and Skills:

·  Strong interest in IT technology with customer service oriented mindset
·  Active listening skills and ability to adjust messages to audience level
·  Problem-solving skills (proactive, reactive and creative based on clearly defined procedures)
·  Conceptual understanding of IT environments

Job:
Services

Job Level:
Entry

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.