GUCCI In-Store Hospitality Associate - Houston Galleria

Job description

Summary
Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group. A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry and Watches.

Job Description

The In-store Hospitality Associate acts as a dedicated concierge for the store staff to enhance the hospitality capabilities, making unique the experience with the Brand in store by meeting the client’s requests (reservations, special celebration moments…). The role supports the store staff in developing an emotional connection with the brand, maximizing any detail that store team detect with the clients, to help the team in providing a surprising experience. 

Key Accountabilities

·  Support store team to welcome customer upon entrance, offer store visit, brand story-telling, walk through of the store, entertain customers during the payment phase during peak time;
·  Work with the Sales Team, Clienteling Ambassador and the In store Clienteling team to develop emotional experiences to offer to clients based on details that sales team obtain during the selling ceremony;
·  Maintain a presence on the floor supporting peer focused client engagement
·  Support of VIG client relations – knowing each VIG on a personal level and engaging with them on each store visit
·  Support the team in finding the best solution to the Client’s requests;
·  Support the Business Travelers Concierge Program
·  Support the network with other stores to support the organization of store and leisure activities for global clients travelling;
·  Develop connections with key stakeholders of the city (hotels, restaurants, museum curators) to get priority treatment for the store clients;
·  Support store team to organize follow-up activities requiring third party involvement (i.e., reservations, spa, flowers, leisure activities);

Requirements

·  Knowledge of at least other language along with English;
·  Own a good network of third parties for the daily activities of the role;
·  Excellent communication and relational skills;
·  Proactive and positive approach;
·  Excellent problem solver;
·  Genuine curiosity and open to learn;
·  Interests: Fashion, art, music, theater, cinema, sports.

EOE M/D/F/V

Job Type
Regular

Start Date
2020-05-01

Schedule
Full time

Organization
Gucci America Inc