Client Services Associate German Speaker - Gucci - Florence - Wizbii

Client Services Associate German Speaker

  • Da Gucci
  • Tempo indeterminato
  • Florence (Italia)
  • Segretariato / Amministrazione

Job description

Role Mission


Reporting to the Team Manager, the Client Services Associate is responsible for providing Gucci clients with a unique experience while managing end to end customer enquiries & cases via phone, e-mail and chat.

Key Accountabilities
· Manage in- and out-bound contacts related to and on behalf of the stores
· Manage in- and out-bound contacts related to digital business (web and phone sales): product information, stock availability, order enquiries, returns and exchange, shipping information
· Create long-term client relationships through Clienteling activities based on Company vision and client development strategy and tools.
· Be fully aware and continuously up to date on product and brand information, collections, procedures and processes , encompassing all channels (digital, retail, outlets etc)
· Perform as a team-player and contribute to the overall objectives ensuring a luxury omni-channel service
· Support to complex customer cases of other Regions and other distribution channels
· Enquiries from Instagram & Social media in general
· Internal Requests from other departments including stores
· Reporting & Analysis

Seeked profile

Qualifications :

Job Requirements:

·  Min 2 years experience in a Client Services or Retail / Hospitality environment
·  Knowledge of fashion/luxury retail business and ecommerce space is a plus
·  Excellent interpersonal, communication and written skills are a must, as well as the ability and willingness to entertain proficient relationships with customers
·  Being able to deal effectively with people who may be worried, frustrated or angry
·  Must be creative, proactive and analytical, with good problem solving and decision-making skills
·  Ability to manage customer relationships in a highly diversified, constantly changing environment and remain calm under pressure
·  Ability to build and maintain positive and healthy relationships with all colleagues, clients and all other departments/partners
·  Must be able to work independently and proactively taking ownership of assignments and seeking creative solutions
·  Must be organised, flexible, collaborative, adaptable to change, and able to multi task in a fast-paced and diverse environment
·  Selling skills, KPI and performance driven individual
·  Driven by client mindset and striving towards delivering an excellent service to our Clients
·  Fluent in German. Good knowledge of English. A third language is a plus.
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About Gucci

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