Customer Service Specialist

Descrizione dell'offerta

Details:
Job purpose:
Reporting to BD & CS manager, customer service will manage customer order processes at site. They will be responsible for order confirmation and will lead the interaction with the customer linked to the goods delivery. They will maintain updates via the system and coordinate the activities linked with the product change. The duration of the position is estimated at two years.
Main responsibilities:
• Deal directly with customers / Hub either by telephone, electronically or face to face
• Manage the order Customer order processing
• Manage in conjunction with the scheduling dept the market Stock out and low stock
• Set up system parameters for new customer/products
• process orders, forms, applications and requests linked with products supply
• Prepare KPI and report on product supply
• Manage distribution switch and artwork change
• direct requests and unresolved issues to the designated resource
• communicate and coordinate with internal departments to provide all the info needs for order delivery
• Responsible of delivery process

Contact information:
You may apply for this position online by selecting the Apply now button.

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Profilo richiesto

Basic qualifications:
• High school diploma, general education degree or equivalent
• Customer service principles and practices
• Knowledge of relevant computer applications SAP, Excell
• Fluent English and Italian
• Interpersonal skills : Good communication skills - verbal and written
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Data collection and ordering
• Customer service orientation
• Adaptability and stress tolerance

Recruiting End Date 10.03.2017

Preferred qualifications:
Two to five years of experience on supply chain