VIP IT Support

Job description

3195818
Additional Cities

Garching
Career Level

Experienced
Relocation Assistance

No
Business

GE Digital
Business Segment

Digital Technology
Function

Digital Technology
Country/Territory

Germany
Postal Code

85748
Role Summary/Purpose

We are looking for a VIP IT Support Engineer who is highly motivated, energetic, comfortable with technology and a client service professional. As a member of the Premium Team you would be responsible for direct IT support to members of the executive team of GE Additive, this includes: client assets (PC, mobile, etc.), site-wide audio-visual equipment and user experience/interaction. You will also focus on new technology deployment, service delivery management, and customer support
Essential Responsibilities

- Fully own the support experience of all the technologies that the Leadership team uses on a daily basis 

- Focal point for VIP customer interaction and support for all local IT services including client, LAN, wireless, AV, conference room, telepresence, mobile and physical connectivity
- Provide technical support during VIP Events on site 
- Lead current and evolving initiatives and cross-functional projects related to technology and support; being adaptable to change 
- Partner with other IT teams on new technology introduction projects to ensure the campus is prepared to deploy and support the new solution 
- Ensure all business policies and standards related to client services, IT security and compliance are being met 
- Partner and develop strong ties with teams within the organization to eliminate the silo approach and develop synergies to achieve the organization’s mission 
- Anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations 
- Communicate technical information to audiences at all levels of the organization

Qualifications/Requirements

- Strong experience with client (PC) technologies and support services 
- Strong with supporting VIP Clients and Corporate Executives 
- Ability to manage time effectively and be flexible, set priorities appropriately, operate with minimal supervision, and maintain professional behaviour under stress 
- Strong work ethic & desire to learn 
- Effective communication and customer service skills 
- Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources
- Ability to deliver results in a rapidly changing dynamic environment 
- Ability to manage multiple projects / priorities simultaneously 
- Proven leadership and ability to adapt responsibilities based upon strategic business needs
- Fluent in English and German

Desired Characteristics

- Strong track record of understanding and interest in current and emerging technologies 
- Working knowledge of varied presentation tools (audio / video, Telepresence) and methods
- Degree or formal education in Computer Science/Computing or similar field

#DTR

About Us

GE Additive is part of GE (NYSE: GE) - the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. GE Additive includes additive machine providers Concept Laser and ArcamEBM; along with additive material provider AP&C and additive service provider to the medical industry, DTI. As a notable user of additive technologies GE recognize the value and potential it brings to modern design and manufacturing. GE is organized around a global exchange of knowledge, the "GE Store," through which each business shares and accesses the same technology, resources and intellect. GE delivers better outcomes for customers by speaking the language of industry.
Primary Country

Germany
Primary State/Province

Bavaria
Primary City

Garching