Sr Lifecycle Operations Engineer

Job description

3419006
Additional Cities

Cheltenham
Career Level

Experienced
Relocation Assistance

No
Business

GE Corporate
Business Segment

Corporate CoreTech & Cyber
Function

Digital Technology
Country/Territory

United Kingdom
Postal Code

GL52 8SF
Role Summary/Purpose

Responsible for working independently on information development projects. Collaborates with cross-functional teams to produce high-quality content. Contributes to larger team on projects as needed.
Essential Responsibilities

·  Outstanding writing skills, namely a command of grammar, syntax, diction, and the conventions and best practices of writing a variety of technical documents  
·  Strong collaboration skills: ability to work with a variety of other writers and cross-functional peers easily  
·  Strong knowledge of core technical communication concepts, such as topic-based authoring, minimalism, task-oriented design, single-sourcing  
·  Understanding of core information development processes: content planning, content creation, content review  
·  Strong skills in the process of breaking down software processes into tasks necessary to the targeted user and effectively explaining those tasks to the user  
·  Provide Endpoint Engineering Support and Service Desk Support as a key technical team member
·  Coordinate with members of the larger IT support team on cross-functional projects and deliverables
·  Facilitate development and management of technical road maps and project plans for the team
·  Collaboratively manage workflows and processes within the Endpoint Engineering team to optimize efficiency while maintaining security standards and service quality
·  Collaboratively manage desktop , laptop, tablet, VMs, or other endpoint systems and devices and make recommendations for future upgrades
·  Collaboratively manage image and patch deployment using centralized enterprise desktop management systems
·  Install, configure and troubleshoot software packages, including operating systems and commercial software
·  Monitor systems to ensure security, availability and performance
·  Use excellent customer service skills to build service-based relationships with IT customers
·  Act as primary escalation point and support within PC Service Desk Support team
·  Evaluate tickets for ongoing performance improvement opportunities and reduction of endpoint incidents
·  Ensure documentation is complete for tickets and projects
Qualifications/Requirements

·  considerable experience providing desktop computing support, in a complex environment
·  Minimum Education Required: Bachelor's Degree from an accredited institution in a relevant discipline (information systems, computer science, or engineering, etc.) or equivalent knowledge or experience. Additional relevant technical experience may substitute for a degree. 
·  Expert knowledge of electronic software distribution and configuration tools 
·  Excellent verbal and written communication skills 
·  Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit theUK Border Agency website .
Desired Characteristics

·  Experience using scripting to automate PC management in an enterprise IT support environment
·  Current certifications relevant to the field 
·  ITIL v3 Foundation certification and experience in an ITIL-driven environment 
·  Experience providing technical support within a scientific / medical research organisation
About Us

AtGE , developing people is embedded in our culture and integral to our growth. Developing people is how we have succeeded across industries and around the world. It’s how we’ve sustained a 130-year record of innovation and reputation for leadership. It’s how we solve the toughest challenges for our customers and society. Developing people allows us the build, power, move and cure. It prepares us all for the future. Today, that is as important as ever. Globalization and technology are converging with unprecedented speed to reshape every job, workplace and industry. Our commitment to developing people starts with a belief that education systems must align early and always with the changing requirements of the new economy. It continues with the understanding that employers and educational institutions must collaborate over skills development, enabling people to learn new, relevant skills and work smarter over the entire course of a career. And it creates global leaders, people who can navigate the complexity of our times with clarity, courage and integrity. Developing people is commitment that doesn’t just make us better; it makes everyone better. Let GE invest in helping you grow both personally and professionally.

GE is committed to taking on the world’s toughest challenges. In order to fulfill that promise we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you!

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Primary Country

United Kingdom
Primary State/Province

England
Primary City

Cheltenham