HR Operations Associate

Job description

3423197
Additional Cities

Praha
Career Level

Experienced
Relocation Assistance

No
Business

GE Global Operations
Business Segment

Global Operations Human Resources
Function

Human Resources
Country/Territory

Czech Republic
Postal Code

158 00
Role Summary/Purpose

Through ownership of HR administration activity, ensure a professional & proactive service to the GE Businesses as part of the People Operations team of Czech Republic & Slovakia.
Essential Responsibilities

Partnership with local/regional HR CoE Teams (10%):

·  Develop a strong working relationship with the local & regional HR CoEs community through proactive facilitation & improvement of HR processes, ensuring effective communication and early identification of requirements & any service issues

·  Follow-up on service delivery metrics including client satisfaction with special focus on accuracy and timeliness

·  Develop & communicate action plan to mitigate any operational risk or to resolve escalated issues

·  Support information and best practice sharing between the People Operations team and wider HR network

Refinement of Assigned Process & Provision of Process Expertise (5%)

·  Proactively seek customer feedback to identify areas for process improvement, standardisation and productivity within assigned process/account. Participate in and support projects

·  Work closely with Account Manager colleagues and Team Leader on country or global level changes

·  Advise on questions/requests from the HR community concerning the area of expertise in a professional, courteous & timely manner

·  Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes

HR Administration and Payroll & Benefits Administration backup (85%)

·  Deal with all customer enquiries in a professional, courteous & timely manner for the assigned country/process/business

·  Consistently follow defined HR processes, challenging steps that may not make sense / add value

·  Provide and maintain process documentation in accordance with relevant labor legislation & Data Privacy regulations

·  Maintaining HR system database, ensuring highest standards of completeness, accuracy and compliance with relevant legislation

·  Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE policy requirements

Core KPI’s:

·  Requests’ timeliness, quality & accuracy measures

·  Customer Satisfaction

·  Assigned country/process/account’s productivity improvements

·  Assigned country/process/account’s quality & standardization refinements

·  Feedback from GE Business HR and regional HR CoEs’ colleagues

·  Compliance & Controllership: zero compliance breach

·  Documentation of processes

Qualifications/Requirements

Essential

·  Experience of an HR or HR Operations process ownership role in a fast-paced, customer-oriented environment

·  Process mind-set, understanding of core HR operational processes

·  Decisiveness, self-motivation and ability to work with minimal supervision

·  Experience of driving strong performance from third-party suppliers & remote teams

·  Ability to priorities multiple tasks & work to deadlines

·  Comfortable delivering against quantitative and qualitative performance metrics

·  Experience of analyzing and improving operational processes in a matrix organization

·  Fluency in Czech, Slovak and English, with polite, professional communication skills both verbal and written

·  Ability to anticipate and resolve challenges

·  Strong IT skills including Excel, Word, Outlook and Oracle or Workday

·  Demonstrated organizational skills, high standard of accuracy, an attention to detail, and excellent follow-up skills

·  Confidentiality & controllership mindset

·  Supportive and enthusiastic team player, develop and maintain team and client
relationships

·  Proven ability to work professionally & proactively with a remote client base

Desirable

·  HR Shared Service experience

·  Knowledge & experience with Czech & Slovak local labor law

·  Experience of administrating staffing, employee benefits, on-boarding, off-boarding and various employee lifecycle processes

Desired Characteristics

·  Operations Excellence

·  Analytical

·  Organized

·  Expertise

·  Customer Focus

·  Communication

·  Influencing

·  Initiative

·  Self Confidence

About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country

Czech Republic
Primary State/Province

Prague
Primary City

Praha