Functional Support Analyst
Internship Palmeiras de São Paulo (Região Imediata de São Paulo) Infra / Networks / Telecom
Job description
3500733
Additional Cities
Barueri
Career Level
Entry-Level
Relocation Assistance
No
Business
GE Healthcare
Business Segment
Healthcare Global Services
Function
Services
Country/Territory
Brazil
Postal Code
06460-040
Role Summary/Purpose
The functional support analyst will be responsible to provide technical and functional support on GEHC cloud services solution, ensuring escalation will be properly done based on triage results and providing feedback to end users in a timely manner.
Essential Responsibilities
Capture all issues identified by end users regarding cloud platforms;
Perform triage to identify potential root cause (technical, dataloads or functional);
Engage proper team members to provide final solution (Global IT, local process leaders, functional track owners, etc..);
Create and monitor KPIs regarding response time;
Bring visibility on new requirements needs to project team based on incidents opened& trend;
Escalate recurrent issues as needed;
Prioritize incidents based on services operations impacts;
Design new reports based on region needs;
Perform basic system setups authorized in the region;
Provide system access to new users.
Qualifications/Requirements
Bachelor’s Degree or in course in computer science, engineering or similar;
+2 years experience in cloud platform;
+2 years experience in project management.
Desired Characteristics
Great oral and written communication skills in Portuguese, English and Spanish;
Proactive on solving problems;
Analytical skills.
About Us
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country
Brazil
Primary State/Province
Sao Paulo
Primary City
Barueri