Business Operations Analyst

Job description

3165130
Additional Cities

San Ramon, Roanoke
Career Level

Experienced
Relocation Assistance

No
Business

GE Digital
Business Segment

Digital Platform & Industrial Applications
Function

Services
Country/Territory

United States
Additional States/Provinces

California, Virginia
Postal Code

94583
Role Summary/Purpose

This team is responsible for all operational aspects of the customer life cycle, including provisioning, data analytics, process management, and policies. This role will have responsibilities focusing on technology and system implementations as well as process analysis supporting key business and operational initiatives. Ultimately, the position will manage the customer subscription cycle sold through all channels ensuring smooth customer experience and seamless business operations.
Essential Responsibilities

In this role, you will:

·  Work closely with the enterprise sales team to ensure proper transaction flow between systems

·  Manage customer accounts as they upgrade, downgrade and re-configure

·  Update fulfilled opportunities in Salesforce for sales rep compensation

·  Maintain and fulfills agreements with third parties sold through the platform and APM

·  Manage customers sourced by partners

·  Work with partners to ensure data reconciliation and contract fulfillment

·  Prepare and maintains process documentation

·  Validate data regularly and after system upgrades

·  Support monthly financial routines: metrics reporting, billing, cost allocation, etc.

·  Maintain expertise in the systems and trains other employees

·  Perform ad-hoc analysis and projects as deemed appropriate

·  Strategically improves customer experience to reduce company churn

·  Manage the customers dunning cycle

·  Assist the team in issuing invoices and statements

·  Prepare intercompany transactions and supporting documents for reconciliations
Qualifications/Requirements

Basic Qualifications:

·  Bachelor’s or Master’s degree in Accounting, or a related discipline with at least 2 years of experience

·  Experience with the following or comparable systems a plus: Zuora, Avalara, Salesforce, Oracle, and Cybersource.

·  Exemplary analytical and Excel skills

·  Demonstrates ability to manage multiple priorities and achieve quality results

·  Big 4 experience or comparable

·  Experience working in an “as a Service” type business

Eligibility Requirements:

·  Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job

·  Must be willing to travel

·  Must be willing to work out of an office located in San Ramon, CA or Roanoke, VA
Desired Characteristics

Technical Expertise:

·  Strong skills in Microsoft office, especially Excel.

·  Demonstrated ability to proactively identify issues and independently develop solutions

·  Proven ability to write clear, concise requirements

·  Software skills in software analysis, design, methodology, and architecture

·  Can follow processes without assistance. Recognizes variations to the process and works to resolve independently. Can adapt to gaps or exceptions to the processes and adjust accordingly. Ability to interact with the customer demonstrating expertise and insight, and manage expectations. Identify and report when there is deviation on scope, schedule or budget. Exceeds quality requirements and adapts to ensure standards are met in all situations. Identifies inefficient processes.

Business Acumen:

·  Strong business acumen in a technical environment

·  Experience working in an industrial environment

·  Understands how the business solves the problem in specific domain areas using the technology.

·  Helps manager and peers to create strategies to identify and understand in depth client needs beyond a cursory level (both known and latent); assists with collection and analysis of customer data.

·  Appraises and articulates the value of what is most important to the customer and how GE products and/or services can meet those needs.

Leadership:

·  Completes assigned tasks on time and with high quality. Takes independent responsibility for assigned deliverables. Is seen as a direct, truthful individual.

·  Adjusts information (e.g. level of complexity) and story to align with audience. Produces functional area information in sufficient detail for cross-functional teams to utilize, using presentation and storytelling concepts. Informs stakeholders of key customer issues, identifies potential problems or conflicts and resolves them when necessary. Goes beyond merely presenting functional information, explains the story of the rationale and benefit of their ideas. Uses relevant and appropriate presentation techniques. Responds to questions and dissent in a constructive manner.

·  Eloquently articulates opinions and presents clear rationale. Speaks of mutual needs and win-win solutions. Uses data or factual evidence to influence. Demonstrates concern about others and builds the trust in the team through managing commitments. Adapts others POV to build consensus.

·  Ability to work as part of a team and as an individual contributor

·  Ability to lead, mentor and train others

·  Excellent communication skills, a team player, with ability to energize

Personal Attributes:

·  Good organizational and time management skills

·  Guides the conversation in a constructive manner; asks questions to uncover the critical information required to make decisions.

·  Seeks to understand problems thoroughly before implementing solutions. Asks questions to clarify requirements when ambiguities are present. Implements clean, concise solutions that address the requirements at hand.

·  Pursues projects with energy, drive and a need to finish.

#DTR
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.
Primary Country

United States
Primary State/Province

California
Primary City

San Ramon