Advanced Lead Engineer - Fleet Management

Job description

3229920
Additional Cities

Shanghai
Career Level

Experienced
Relocation Assistance

No
Business

GE Aviation
Business Segment

Aviation Commercial Engines
Function

Engineering/Technology
Country/Territory

China
Additional States/Provinces

ShangHai
Postal Code

201203
Role Summary/Purpose

This role is desired to provide technical response and assistance in a timely manner to the customers in the operation, inspection, maintenance, and repair of product lines.
Essential Responsibilities

- Respond to phone calls and emails from customers and GE Field Service Engineers (FSE) to resolve field issues.

- Assist customers with Aircraft on Ground (AOG) spare part support
- Support new engine Entry into Service (EIS) activities.

- Serve as the 2nd level support function in the global technical support team.

- Cooperate with the 1st level of the support function to develop action plans with guidance to respond to issues/problems.

- Analyze the failure and availability statistics of the installed fleet.

- Provide diagnostics reviews with the customers on the regular basis.

- Perform diagnostics analysis and provide technical recommendations in a timely manner.

- Assist in data analytics to develop new detection models and optimize diagnostics settings.

- Participate and present in technical and program reviews.

- Collaborate with management in setting realistic and challenge goals.

Qualifications/Requirements

- Bachelor’s degree from an accredited university or college with at least 3 years of experience in aviation industry.

- Must be fluent in Chinese and English.

- Proficient in MS Office applications, such as Excel and Power point.

- Must be highly motivated, self-directed individual with a strong work ethic and proven abilities to manage multiple projects simultaneously.

- Proven ability to establish productive working relationships in a cross-functional team environment.

- Proven written and verbal communication skills.

- Effective problem identification and solution skills.

- Ability to lead initiatives of moderate scope and impact.

- Ability to influence others and lead small teams.

Desired Characteristics

- Additional experience in an electrical or mechanical industrial apprenticeship is preferred.

- Bachelor’s degree in Engineering is preferred.

- Ability to analyze technical processes.

- Six Sigma Green Belt certification is preferred.

- Ability to make quick decisions in order to adapt to any situation.

- Quality awareness and ability to identify future failures, defects, and problems.

- Structured work methods and analytic skills.

- Strong oral and written communication skills.

- Strong interpersonal and leadership skills.

About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country

China
Primary State/Province

Shanghai
Primary City

Shanghai