Virtual Meeting Service Coordinator

Job description

EY GDS:

EY Global Delivery Services means 31.000 specialists providing globally IT, HR, finance, project management and strategic business services to EY member firms. In addition we deliver support and solutions to clients from all over the world.

EY Technology:

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

 

The opportunity:

 

The Virtual Meeting Service Coordinator drives the implementation and support of virtual meeting hardware and service solutions to support EY business needs. Specifically, the person hired to this role will:

·  Support Deputy Product Managers in the Conference Room Experience teams on the creation of documentation and the definition of processes and procedures, as well as monitor vendor/supplier deliverables.

· 
Working with key stakeholders on service improvements around scheduling, reporting etc.

· 
Plan changes in accordance compliance directives as related to deployment of new video conferencing/virtual device systems. Experience with change management, trouble ticket tracking applications such as Service Now is desired.

· 
Analyze technical usage and interact with EY internal business teams to capture business requirements and recommended changes to End User Technology Experience Product Managers, around usage of virtual hardware endpoints deployments globally

· 
Partner with others in cross functional teams e.g. Facilities Management, IT Project Management and Skype and Video operations teams to gather requirements and coordinate deployment details of new conference room virtual device hardware.  

· 
Knowledge sharing among key stakeholders

Your key responsibilities:

· 
Apply consultative questioning, influence management and critical thinking skills

· 
Complex reporting analysis and creation regarding usage of the conference room technologies utilizing multiple reporting platforms

· 
Utilize knowledge of MS Teams/Skype, Telepresence, videoconferencing technology and other aligned services to make role appropriate decisions including the efficient handling of change requests and determine effective ways to address current service issues

· 
Project well-defined consultative skills to conduct effective questioning, hone in on key issues and information to formulate ideas and materials

· 
Present ideas clearly and concisely to all levels of the organization including senior and/or executive management

· 
Manifest analytical and problem-solving ability to escalate and negotiate complex and conflicting change issues, handle multiple and shifting priorities across a broad spectrum of operating environments and drive solutions that are both financially sound and operationally feasible

· 
Maintain strong project management skills

· 
Maintain appropriate knowledge of services and products of external vendor and suppliers in the Conference Room A/V industry to manage their activities in project deliverables  

· 
College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences

· 
Approximately 5 to 7 years of experience in IT.

· 
Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel

· 
Excellent customer service and problem-solving skills

· 
Fluent English

 

Skills and attributes for success:

 

· 
Solid interpersonal and rapport-building skills

· 
Adapts personal communication style to the style of others

· 
Stays calm under pressure

·  Develop an in depth and continuous understanding of EY’s business  

What we look for:

 

We love working with people who are passionate about their job and have amazing skills in their area a think that: you’re an expert in the field with highly developed business and interpersonal skills, you’re always ready to face new professional challenges, you’re a person with a great sense of humor and you’re open to cross-border experiences; it’s a role for you.

 

What working at EY GDS offers:

 

In EY GDS you can count on stable employment and upgrading your career. You will meet people and gain important knowledge and insights that will stay with you throughout your professional life.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.   

Apply now.