Offers “Ernst & Young”

Expires soon Ernst & Young

Virtual Classroom Learning Team - Associate

  • Internship
  • Cochin (Ernākulam)

Job description



Job Summary:

Talent Services (TS) is a core service line within the Global Shared Services organization, providing multiple HR support services including Recruitment Operations support, Onboarding support, Core HR data administration, Learning Admin Support, Performance management support etc. to EY member firms.

TS provides services to Areas, Regions, Countries, Global People teams and other EY stakeholders involved in Recruitment, HR, L&D activities and associated administration, reporting & people infrastructure.

These services are delivered from our centers in Dalian, China; Kerala, India and Wroclaw, Poland. 

Virtual Classroom (VC) function is part of Learning under the broader Talent Shared Services (TSS) and is primarily focused in managing both administration and production of Virtual Classrooms for all the areas across EY by a qualified VC Producer.

The TS Associate is responsible for completing assigned Learning Admin Support transactions or work activities in accordance with the established policies, process & procedures and SLAs.  The role is also responsible for building positive and productive relationships with customers / clients.

Essential Functions of the Job:

·  Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures
·  Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
·  Ensures all new process updates are incorporated while processing transactions
·  Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
·  Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
·  Responds to emails and enquires in a timely manner
·  Prepares and contributes to reporting as directed
·  Actively participates and completes the performance management and development plan activities
·  Identifies potential areas for process improvements and makes recommendations to Supervisor
·  Assists with GDS initiatives and other projects as assigned
·  Ensures GDS organizational policies and processes are followed
·  Adhere to Webex support model

 

Knowledge and Skills Requirements:

·  Good communication, interpersonal skills and customer orientation; works effectively with others
·  Command of spoken and written English due to session hosting were participants includes from Senior leaders across Globe
·  Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
·  Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities
·  Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
·  Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
·  Good keyboarding and data entry skills
·  Working knowledge of firm standard technology such as Outlook, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus
·  Adhere to Webex support model

Supervision Responsibilities:

·  No direct supervision responsibilities

Other Requirements:

·  Willing to work according to session scheduled set by the client including late night and early morning sessions
·  May need to work extra hours in case of special customer requirements

Job Requirements:

Education:

·  Bachelor’s degree or above from a commercial, business or HR related discipline. Preference will be given for those with HR Specialisation

Experience :

·  0 - 4+ years’ work experience preferred including prior Shared Services/BPO and/or HR Operations experience

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