Offers “Ernst & Young”

Expires soon Ernst & Young

UX Reseacher

  • Alpharetta, USA
  • IT development

Job description



Job Summary:

EY is a global leader in Advisory, Assurance, Tax, and Transaction Services.In our globalizing economy the availability of skills and expertise is becoming more and more distributed. Within the End User Technology Experience team, we enable EY professionals to meet the increasing pace of business by delivering productivity and collaboration solutions that empower our employees to work together where they want and how they want.

 

The End User Technology Experience teamis looking for a UX Researcher to organize and conduct user testing and traditional user research activities in support of the technology project initiatives.

The Usability Analyst will utilize usability testing tools and research methods to provide actionable insights that drive product and process improvements. The qualified applicant will work to improve the utility, usefulness, and desirability of technology experiences in primary collaboration with User Experience Designers, Product Managers, and Information Technology partners.

 

Responsibilities include designing and administering traditional survey research; as well as, developing test plans and scripts, conducting tests, test analysis and reporting of the results of more User Experience-focused research methods such as usability testing.

 

Essential Functions of the UX Researcher:

· 
Assist to analyze, package, and publish survey results in partnership with internal customer feedback team.

· 
Collect testing needs from internal clients and determine priorities that are consistent with business and customer goals and objectives.

· 
Perform interviews to gather feedback on products and services and provide analysis and insight from the results

· 
Plan, schedule, moderate and scribe remote and in-person one-on-one usability sessions to obtain user preferences and feedback.

· 
Guide creation of working prototypes for usability and proof-of-concept testing to support feedback efforts

· 
Track and report on product performance issues and resolutions closing the loop with product teams

·  Online portfolio with the previous work samples
 
Knowledge and Skills Requirements:
· 
Strong knowledge in usability and user-centered design methods such as usability testing, heuristic evaluation, paper prototyping, and card sorting

· 
Strong knowledge of design aesthetics and specifications

· 
Strong verbal communication skills:  interviewing, questioning, presenting.

· 
Comfortable interviewing and observing people in many different situations and backgrounds while also putting them at ease.

· 
Strong written communication skills writing plans and testing results and trends

· 
Proven ability to synthesize lots of information and distill it into meaningful data; Strong analytical and visualization skills to assess and present trends and patterns.

· 
Excellent project management and organizational skills with the ability to quickly juggle multiple projects varying in size and complexity, prioritizing time and tasks as needed to meet aggressive deadlines

· 
Must be detail-oriented.

· 
Must be self-motivated.

· 
Able to deal with ambiguity.

· 
Teachable learner. Stays up to date on latest trends and research in usability research and interaction design.

· 
Ability to work across multiple internal business units and companies. 

 
Other Requirements:
· 
Must be willing and able to work outside a traditional 8am to 5pm based on testing needs.

· 
The role may require minimum travel.

Job Requirements:
Education:
· 
Bachelors in Human Factors, Interaction Design, Human-Computer Interaction, Usability Engineering, or Research related field preferred

Experience:
· 
At least 3-5 years experience in user experience field, performing usability and traditional research activities

 

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

 

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