Offers “Ernst & Young”

Expires soon Ernst & Young

Risk Management Support Administrator

  • Dallas (Dallas)
  • Accounting / Management control

Job description



Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

Join our Enterprise Support Services (ESS) team and you will provide comprehensive, quality administrative and support services for all of our EY member firms. Our ESS professionals span a wide range of vital roles, from administrative support to facilities management, creative design, tax return processing, file management and emergency preparedness.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
 

Position Summary:

 

Our Risk Management Operations team member supports multiple compliance administration functions including research, reporting, mailbox management, etc., within our US Risk Management business. The role has a deep understanding of our Americas Risk Management policies.

Essential Functions of the Job:

 

·  Maintains knowledge of Risk Management policies to support core team and customers  
·  Manage and provide administrative support for US Risk Management core team
·  Manages multiple mailboxes, evaluate requests, answer questions related to the compliance, policy, processes, reporting, etc., and escalate requests to core team members as needed.  
·  Performs research referencing existing policies, knowledge, perform internal and external to assist with inquiries and provide consultation to resolve customer inquiry and confirm compliance with the firm’s internal and legal policies
·  Assists with the review, assessment and resolution of incidents against policies and provide recommendation for compliance  
·  Provide suggestions or process improvements for continued efficiency and identify trends and opportunities
·  Interacts with employees to confirm/validate compliance/certification information  
·  Reconcile information obtained from research and communicate findings, parameters and next steps to leadership
·  Prepares, contributes to and runs reports   
·  Demonstrates general technical knowledge and keeps abreast of emerging knowledge, trends and lessons learned regarding Risk policies and related areas. Translates this knowledge into action plans and recommendations as appropriate.
·  Update knowledge databases as necessary  

Analytical/Decision Making Responsibilities :

 

·  Assists with research of the involved parties in the firm's numerous data sources and review research         
·  Reviews data collected for gaps and make recommendations to leadership

Knowledge and Skills Requirements:

 

·  Proficiency in Microsoft Office (Word, Excel, Power Point, Visio, etc.)  
·  Effective interpersonal and communication skills (verbal and written); able to interface with personnel at all levels
·  Develop and demonstrate solid working knowledge of firm structure, service lines, key personnel and organizational policies and procedures  
·  Research skills using internal and external data sources
·  Skillful attention to details and self-assurance of quality of work performed  
·  Collaborate with colleagues to understand client needs and requirements, including working with virtual teams
·  Proactively leverage and share knowledge with colleagues  
·  Ability to apply protocols and structured forms independently
·  Engage in resolving research-related issues  
·  Ability to maintain confidentiality for sensitive information
·  Independently handle high stress situations  
·  Strong Multi-tasking, organization and time management skills
·  Effectively manage conflicting priorities, organize workflow, and team with colleagues to accomplish tasks and balance workloads 
·  Position requires independent decision-making skills and will respond to or process escalated matters or sensitive transactions.
·  Requires the breadth, depth of knowledge and experience to appropriately determine when to escalate issues that require additional review in order to obtain the correct answer or solution.  
·  Picks up technical skills and knowledge quickly, whether focus is process, product, tool, etc.
·  Relentless and versatile learner; open to change; analyses all available data for continuous improvement; experiments with solutions; sees the unfamiliar as a challenge  
·  Dedicated to meeting customer requirements and expectations; establishes and maintains effective relationships with customers, gaining trust and respect
·  Approachable; puts others at ease; sensitive to and patient with others' anxieties; is a good listener; builds rapport well.  

Supervision Responsibilities:

·  Provide informal feedback to other Risk Management team members         

Other Requirements:

 

·  Overtime and weekend work may be required   

Job Requirements:

Education:

 

·  Bachelor’s degree or equivalent work experience  

Experience

·  2+ years of experience
·  Knowledge of research tools/functions, administration, and/or a call center environment  

 

EY, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.

 

 

 

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