OSS Technology Specialist

Job description

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Job Summary:

·  Assists with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)
·  Assists with provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees
·  Assists with (or coordinates) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents
·  Resolves incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies Identify sources and trends of technical problems to prevent future occurrences
·  Under minimal supervision, provides after-hours service for escalated issues from the Service Desk or supervisor
·  Performs asset management activities (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Service process
·  Assists with off-site support for firm sponsored functions/meetings
·  Performs asset management responsibilities as assigned by supervisor
·  Assists with IT tasks related to office moves, buildouts and relocations
·  Operates as “remote hands” for other IT functions, such as Telecommunications and Hosting
·  Maintains a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents
·  Understands the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel

 

Analytical/Decision Making Responsibilities:

·  Strong analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues
·  Decision making responsibilities are limited to addressing a single end-user issue; need to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary
·  This role receives direct oversight from a supervisor, with regular (at least daily, but more frequently for new hires) contact to monitor and assign activities

 

 

Knowledge and Skills Requirements:

·  Excellent communication, interpersonal, organizational, and time management skills
·  Excellent customer service attitude
·  Ability to work effectively with all levels of end users and IT personnel

 

Job Requirements:

 

 

Education:

·  Bachelor's degree or equivalent work experience

 

Experience:

·  Approximately 1 to 4 years of experience in end user technology support