Offers “Ernst & Young”

Expires soon Ernst & Young

GDS_OneDrive for Business Support

  • Internship
  • PHILIPPINES

Job description



Essential Functions of the Job:

(Identifyand describe essential functions, or primary duties and responsibilities. Assume that the reader does not know the role or function of the job.)

 

·    Deep knowledge and Experience with managing OneDrive for Business(ODB) deployment of web interface and ODB Desktop.    

·       Expert level knowledge in troubleshooting ODB desktop client issues and cloud sync issues.

·    Good support knowledge and experience in providing 24/7 support.

·       Expert knowledge in Incident management, Service requests, Change requests and ServiceNow.

·       Experience with Azure AD Group, O365 license management and O365 Groups.

·       Exposure to SharePoint online and good understanding of ODB tenant level settings.

·       Good knowledge on M365 services such as PowerApps, PowerBI, Flow, Yammer, Planner and MS Teams.

·       Capability to help customer to operate the OneDrive for Business services, cloud connectivity, and network infrastructures supporting an enterprise architecture.

·       Good knowledge on PowerShell scripting and automation experience using scripts.

·       Desirable – Knowledge on Multi-Geo for OneDrive for Business.

 

 

Analytical/Decision Making Responsibilities:

 (Describe the kind of problems and challenges typically faced, and decisions required to perform the job, as well as recommendations made to supervisors or others. Focus on the nature of existing policies, precedents and procedures used to guide decisions, and the degree to which the incumbent is free to make decisions requiring interpretation and judgment. Provide an example.)

 

·       Proactively anticipates service issues before they occur and able to make recommendations around resolution.

·       Proactively monitor and manage ODB related components.

·       Sound analytical and problem-solving skills are required to manage multiple technical challenges from multiple services and projects simultaneously

·       Evaluate recommendations provided for service improvements, with the ability to identify any gaps or alternate solutions.

·       Proactively anticipate service issues before they occur and drive suggested changes to execution.

 

 

Supervision Responsibilities:

(Describe the level of supervision received (i.e., the frequency of supervisory contact, degree to which the individual acts independently and on what kinds of issues). Describe the level of supervision of others, if any (i.e., assigning work, reviewing performance, direct or indirect responsibility).

 

·       Needs to have the ability to set up a network of technical and non technical contacts across various teams to help provide appropriate support for existing services, as well as helping to drive delivery of solutions and/or resolution of various problems.

 

Other Requirements:

(Describe other functions or expectations of the job such as whether overtime is regularly required (e.g., during busy season?), whether there are particular times of the year that vacation may not be taken, whether there is frequent travel, whether there are any physical requirements beyond those expected in a normal office environment or any other miscellaneous things about the job that should be made known.)

 

·       Candidate must be flexible to the demands of the services we provide and any project to which they are assigned.

·       The role may require out of office hours work.

 

 

Job Requirements:

Education:

(What is the minimum level of education needed/suggested to perform this job?)

 

·       A Bachelor’s degree in Computer Science or related discipline, or equivalent work experience required

 

Experience:

(What is minimum number of years needed/suggested to perform this job?)

 

·       3-7 years of experience working in cloud based environment/ O365 onedrive

 

Certification Requirements:

(Describe and explain any certifications and/or licenses needed or helpful to perform this job).

 

·        

Essential Functions of the Job:

(Identifyand describe essential functions, or primary duties and responsibilities. Assume that the reader does not know the role or function of the job.)

 

·    Deep knowledge and Experience with managing OneDrive for Business(ODB) deployment of web interface and ODB Desktop.    

·       Expert level knowledge in troubleshooting ODB desktop client issues and cloud sync issues.

·    Good support knowledge and experience in providing 24/7 support.

·       Expert knowledge in Incident management, Service requests, Change requests and ServiceNow.

·       Experience with Azure AD Group, O365 license management and O365 Groups.

·       Exposure to SharePoint online and good understanding of ODB tenant level settings.

·       Good knowledge on M365 services such as PowerApps, PowerBI, Flow, Yammer, Planner and MS Teams.

·       Capability to help customer to operate the OneDrive for Business services, cloud connectivity, and network infrastructures supporting an enterprise architecture.

·       Good knowledge on PowerShell scripting and automation experience using scripts.

·       Desirable – Knowledge on Multi-Geo for OneDrive for Business.

 

 

Analytical/Decision Making Responsibilities:

 (Describe the kind of problems and challenges typically faced, and decisions required to perform the job, as well as recommendations made to supervisors or others. Focus on the nature of existing policies, precedents and procedures used to guide decisions, and the degree to which the incumbent is free to make decisions requiring interpretation and judgment. Provide an example.)

 

·       Proactively anticipates service issues before they occur and able to make recommendations around resolution.

·       Proactively monitor and manage ODB related components.

·       Sound analytical and problem-solving skills are required to manage multiple technical challenges from multiple services and projects simultaneously

·       Evaluate recommendations provided for service improvements, with the ability to identify any gaps or alternate solutions.

·       Proactively anticipate service issues before they occur and drive suggested changes to execution.

 

 

Supervision Responsibilities:

(Describe the level of supervision received (i.e., the frequency of supervisory contact, degree to which the individual acts independently and on what kinds of issues). Describe the level of supervision of others, if any (i.e., assigning work, reviewing performance, direct or indirect responsibility).

 

·       Needs to have the ability to set up a network of technical and non technical contacts across various teams to help provide appropriate support for existing services, as well as helping to drive delivery of solutions and/or resolution of various problems.

 

Other Requirements:

(Describe other functions or expectations of the job such as whether overtime is regularly required (e.g., during busy season?), whether there are particular times of the year that vacation may not be taken, whether there is frequent travel, whether there are any physical requirements beyond those expected in a normal office environment or any other miscellaneous things about the job that should be made known.)

 

·       Candidate must be flexible to the demands of the services we provide and any project to which they are assigned.

·       The role may require out of office hours work.

 

 

Job Requirements:

Education:

(What is the minimum level of education needed/suggested to perform this job?)

 

·       A Bachelor’s degree in Computer Science or related discipline, or equivalent work experience required

 

Experience:

(What is minimum number of years needed/suggested to perform this job?)

 

·       3-7 years of experience working in cloud based environment/ O365 onedrive

 

Certification Requirements:

(Describe and explain any certifications and/or licenses needed or helpful to perform this job).

 

·        

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