Operations Coordinator
Internship Dallas (Dallas)
Job description
Position Summary:
The Operations Coordinator processes and/or reviews more complex transactions of a Human Resources (HR) nature in accordance with the established policies and procedures within the Human Resources Shared Services Center (HRSSC) with limited supervision. The Operations Coordinator has proven experience and abilities to provide coaching to less experienced team members.
Essential Functions of the Job:
· Performs duties and responsibilities with limited supervision in accordance with established policies and procedures
· Processes and/or reviews more complex transactions of a Human Resources nature
· Performs detailed reconciliation and balancing of HR transactions. Escalates questions and/or discrepancies
· Is proactive in contacting field members of the Americas People Team (APT), other EY personnel and external parties regarding processing issues as appropriate
· Identifies and proposes solutions on transaction issues to leadership
· Prepares, contributes and may run reporting as directed
· Meets production volume and quality standards as outlined by department management
· Assists with special projects as requested
Analytical/Decision Making Responsibilities :
· Responds to customer needs and inquiries by analyzing the activity and performing necessary and appropriate actions to reach resolution, including non-routine inquiries. Uses proven judgment and experience in applying concepts and guidelines; follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and proposes solutions for barriers to leadership
Knowledge and Skills Requirements:
· Ability to research, analyze, interpret, and document transactions and issues with minimal supervision, following standard HRSSC procedures
· Understands the expectations of customers and delivers service that exceeds customer’s needs within department guidelines;
· Effective verbal and written communication skills
· Exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates commitment to the job
· Works effectively with others within the HRSSC, field APT, other EY personnel and external parties
· Proficient with Firm standard technology including Windows, Excel, Word, Lotus Notes, Intranet, and other APT related applications
· Anticipate clients’ needs, identifies and resolves issues that impact the delivery of quality service
Supervision Responsibilities:
· Performs duties and responsibilities with limited supervision in accordance with policies and procedures.
· The Operations Coordinator has proven experience and abilities to provide coaching to less experienced team members.
Other Requirements:
· Working hours, flexible work arrangements and time off may be limited during specific times due to business demands. All overtime must be approved in advance
Job Requirements:
Education:
· High school diploma or equivalent work experience
Experience
· Specific knowledge of HR functions preferred
· Approximately 1-3 years related experience preferred
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status