On Site Technology Support - 12m FTC - Cork

Job description

On Site Technology Support – 12m FTC – Cork

Level: Associate

 

The opportunity

EY Technology manages and operates all the technology we use at EY, providing quality service and business solutions to EY personnel worldwide.

On Site Technology Services (OSTS) sits within EY Technology. We provide technology support to end users in person. We are the ‘face of EY Technology’, engaging with our customers at every opportunity to raise their awareness of the available technology.

 

Your key responsibilities

The role is to provide 2 nd line on site support to the Cork office and also the support of regional offices -Waterford, Limerick and Galway. There would be travel to these offices as required. You will need to have the initiative, drive, motivation and maturity to work in this role with minimal supervision.

 

Skills and attributes for success

·       Resolve Incidents and Service Requests associated with end user software, PC hardware/Macs and Print support

·       Keep customers’ informed on progress of their ticket to agreed resolution. Document all actions in the ticket in ServiceNow app, detailing diagnostic and troubleshooting steps

·       Perform asset management activities (receipt, inventory, tracking, etc.) in accordance with firm policy and process. Assist with provisioning and deprovisioning processing for new hires and leavers. Replacing out of warrantee devices.

·       Assist with projects, including off-site support for firm sponsored events, office moves or buildouts and TechBars (technology showcase).

·       Ensure that all EY Information Security policies and processes are adhered to

#LI

To qualify for the role you must have

·      Experience in end-user technology support

·       Experience with supporting and using Windows 10, Microsoft Skype and Outlook, mobile applications

·      Ability to work on own initiative (following processes) but as part of a remote team

 

Ideally, you’ll also have

·       Excellent written and verbal communication skills. 

·      Adept at presenting complex issues simply

 

What we look for

This selected candidate will have demonstrated ability to prioritize tasks and follow processes, in a fast-paced environment.  They will have a flexible, proactive approach with a ‘can do’ attitude and be good communicators with a passion for providing exceptional client service.]

 

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

 

·       Support, coaching and feedback from some of the most engaging colleagues around

·      Opportunities to develop new skills and progress your career

·       The freedom and flexibility to handle your role in a way that’s right for you

 

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build abetter working world. That starts with a culture that believes in giving you the training, opportunities andcreativefreedom to make things better.Whenever you join, however long you stay, theexceptionalEY experience lasts a lifetime.And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Make your mark.

Apply now.


Who we are

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.