On-Site Technical Support

Job description

EY Technology:

 

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day.  Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients.  Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

 

EY Technology supports our technology needs through three business units:

 

Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster, and pursue those opportunities more rapidly.

Enterprise Technology (ET) – ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.  

The opportunity


Be part of the Enterprise Technology Team, On-Site Technology Support (OSTS) providing end users technology support to Singapore Firm. This is a replacement for a junior role with a yearly renewable contract.

 

Your key responsibilities

You will be providing any on-site technology support to the end users in all sites as well as any designated tasks assigned by the Global EY Technology team.

 
 

Skills and attributes for success

·  Teaming skills to successfully work with large, diverse and virtual teams, and ensure delivery across geographical, cultural and business divides
·  Strong analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues
·  Decision making responsibilities are limited to addressing a single end-user issue; need to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary
·  Self-starter and highly motivated
·  Excellent communication, interpersonal, organizational and time management skills
·  Excellent customer service attitude

To qualify for the role you must have

·  Basic troubleshooting skill in Windows and Mac Operating System.
·  Worked in an environment using ticketing system eg. ServiceNow Ticketing system
·  Assisted with Technology provisioning of equipment for new joiners eg. preparation of laptops and configuration of mobile devices
·  Assisted with (or coordinates) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents
·  Worked with Global Team, operates as “remote hands” for other IT functions
·  Off-site support experience for firm sponsored functions/meetings     
·  Initiative to provides after-hours service for escalated issues 

Ideally, you’ll also have

·  Performs asset management activities (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Service process
·  Maintains a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents
·  Business acumen with understanding of the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
·  Assisted with IT tasks related to office moves, buildouts and relocations

What we look for  

·  At least 1 year experience in end user technology support
·  Fresh Graduate may be considered    

What working at EY offers

 

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

 
·  Support, coaching and feedback from some of the most engaging colleagues around
·  Opportunities to develop new skills and progress your career
·  The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

 

Build your legacy with us.

 

Apply now.