Consulting PI Operations Staff

Job description

 
Job Purpose:  
·  Assigns appropriate client service personnel to engagements by assessing information presented, reviewing options available and presenting recommendations based on Sub-Area policies and client/personnel requirements (experiential development, client assignments, complexity of engagement, continuity, expertise required, etc.)
·  Challenges hours and personnel scheduled as appropriate to ensure efficient utilization of resources.
·  Promotes and monitors the sharing of resources based on the Sub-Area's strategy networks with other team members across Sub-Areas and service lines to address resource needs and/or conflicts.
·  Builds relationships and communicates continuously with client service personnel to understand their professional development goals and objectives.  Keeps In mind experiential development goals and objectives.
·  Assists in the reassignment of projects due to personnel leaving/joining the firm, or to client delay/acceleration.
·  Fills open needs as identified; proactively investigates projects that may be able to be reassigned to individuals to meet requirements of the open needs.
·  Raises performance issues heard to appropriate resource management leadership to ensure the appropriate approach is taken with regards to scheduling.
·  Participates in orientation providing details to new hires on the resource management process.
·  Provides input for performance management process.
·  Participates in sub-Sub-Area and/or national conference calls, as deemed needed.
·  Assists with various ad hoc projects as needed.
·  Appropriately prioritize staffing decisions based on client assignments, experientiall development, inclusivity, engagement risk, specialization requirements, timing constraints, staffing continuity and geographic considerations.
·  Identifies over and underutilized personnel, and proactively identifies recommendations to bring utilization in line with peers and/orsub-Sub-Area targets 

Requirements (includingexperience, skills and additional qualifications)

Technical skills requirements:

·  Strong analytical skills - detail oriented
·  Proficient in the scheduling tool and other Microsoft applications.
·  Very strong communication skills, both oral and written
·  Strong organizational skills
·  Proficient at negotiation skills and conflict management
·  Strong client service focus--responsive to requests maintains a sense of urgency in resolving issues
·  Well versed in Firm and Sub-Area information
·  Flexible in adapting to constantly changing priorities
·  Outstanding teamwork and interpersonal skills
·  Self-starter,able to work independently
·  Positive attitude and pleasant demeanour.

Other Details:

·  Strong customer service, communication, analytical and organizational skills
·  Ability to successfully meet deadlines
·  Strong attention to detail and quality review of work deliverables
·  Advanced knowledge of Excel and database access tools
·  Numerical aptitude and substantial statistical, analytical, and data interpretation ability
·  Bachelor’s degree or equivalent work experience
·  0-4 Years of relevant experience